Associate Director - MizzouRec

MizzouRec Services and Facilities is a department within the Division of Student Affairs that provides quality leisure experiences to all members of the campus community, primarily Mizzou students. Research shows a positive correlation between physical activity and educational outcomes of university students. Recreational sports and exercise provide students with opportunities for involvement and to develop a sense of belonging on campus.

Summary
The Associate Director serves as a senior member of the department of MizzouRec's leadership team. This position's overall responsibility is to direct, manage and plan for the internal and external management of the following areas: Member & Guest Services, Venture Out, Special Events and Student Staff Experience. Overall responsibilities include major administrative and budgetary responsibilities for assigned areas and external representation of those areas to campus and community partners. Specific duties include direct supervision of professional staff and indirect oversight of department areas, cultivation and maintenance of campus and community relationships essential to the success of those areas, management of special events and revenue generating efforts within those areas. The Associate Director must demonstrate flexibility in fulfilling responsibilities, as the demands on time and attention will fluctuate depending on any special situations that may arise in any of the areas noted.

Essential Functions

• Provide leadership, administrative support, and supervision to all persons in the assigned units of, but not limited to:
  • Member & Guest Services
    • Help create a welcoming environment for the entire Mizzou community
    • Assist in the oversight and leadership of member management software
    • Help direct customer service mindset for entire MGS team
    • Assist and oversee department efforts in member management software and serve as lead customer service representative with management software company.
  • Student Staff Experience
    • Assist with being the avenue to successful student employee onboarding
    • Help track required certifications for student staff and direct certifications and trainings
    • Help manage relationships with former Team Mizzou staff members
  • Venture Out
    • Lead an area focused on team building and challenge by choice
    • Assist with intake of clients and retention of clients
    • Focus on revenue goals of area
  • Special Events & Reservations
    • Directly oversee all outreach tabling events for MizzouRec and schedule staff for shifts.
    • Assist and oversee department efforts in reservation management software and serve as lead customer service representative with management software company.
• Work closely with partners in Student Affairs Human Resources team for student staff onboarding practices
• Serve as a member of the Senior Leadership Team
• Recruit, hire, train, supervise and evaluate (3) full time staff members (Events Coordinator, Assistant Director for Venture Out and Assistant Director for Member & Guest Services)
  • Indirectly responsible for same criteria with (3) full time staff members
• Review monthly financials and work with direct reports to make sure revenue targets are being met. Modify plans monthly should they be needed. Work in unison with assigned Business Manager for MizzouRec.
• Assist with department development of overall budget, assessment, marketing and capital projects.

40 hours a week
Monday - Friday; 8:00 AM - 5:00 PM.

This position will require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

A Bachelor's degree or an equivalent combination of education and experience and at least 6 years of experience from which comparable knowledge and skills can be acquired is necessary.

A master's degree in recreation administration or a related field, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. A minimum of seven years of experience in a recreation administration or related field from which comparable knowledge skills and abilities can be acquired is desired. Demonstrated knowledge of Fusion member management software and EMS scheduling software.

Range: $69,097.60 - $95,000 per year, paid monthly.
GGS/PAT Level: GGS 012
University Title: Associate Director Student Support Services

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Completed online application, resume, and cover letter.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.