New

Patient Access Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Dubuque
Jul 10, 2025
Patient Access Representative Onsite-Dubuque, IA Technical Skill * Customer Service * Patient Access * Hospital * Healthcare * ER * EPIC & HealthQuest Description The Patient Access Representative will work onsite at Mercy locations in Dubuque IA. The position will work in the Emergency Department to handle frontline patient access and check-in. The position will be responsible for registering patients for service delivery. Patient interactions will primarily be in-person, but there will be some over the phone support. Together, the Patient Access Representative is expected to enhance the patient experience for improved healthcare service. This is a great opportunity for recent healthcare graduates, professionals, or those interested working in high-pressure, emergency environments. Duties * Serve as the main point of contact for patients, who enter the Emergency Department. * Maintain great customer service and empathy regardless of circumstances. * Greet patients/family members and verify demographic, clinical, financial and insurance information. * Will not handle any pre-services, strictly handling point of service for the patients. * Enter patient/guarantor information in the accounting system. * Collect patient signatures on appropriate forms and the imaging/copying of registration documents. * Provide directional support to patients, family members and visitors. * Process signed physician orders and conduct online insurance eligibility/benefit verification on designated cases. * Notify patient/guarantor and collects patient liabilities. * Refer appropriate cases to financial counseling for follow-up and consultation. * Identify and select correct medical record number for patients already listed in the hospital database (master patient index) or creates a new medical record number for unlisted/new patients. * Validate and enter patient demographic information and primary care physician information into the hospital information system. * Maintain understanding of various insurance payers including capitation services and obtains insurance referrals, insurance forms, patient financial responsibility forms, and insurance cards. * Collect self-pay deposits, co-payments, and deductibles from patients. * Identify outstanding balances from previous visits, notifying patients during financial discussion and requests payment. Schedule & Work Environment * Hiring 1st , 2nd , & 3rd shift representatives * Hospital/Emergency Room * EPIC / HealthQuest * Will receive training on software applications * Training will be virtual for the first 2 weeks and completed on-site at location * Candidates will be heavily supported by staff if they have any questions or concerns * Will be held to performance metrics mainly focused on Quality, as this will cause huge impacts to POS collections Interviews & Start Date * Interviews July 17-July 22 * 2-step interview process * 1st step, virtual with HR * 2nd step, in-person w/ ER Team * Start Date: August 4, 2025 Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dubuque,IA. Application Deadline This position is anticipated to close on Jul 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.