Clinical Programs Manager

Posting Date

This role is to assist the Clinical Protocols Team Development Director and Sr Manager of Clinical Protocols in improving the speed and efficiency of the creation of clinical protocols in IT systems

The Manager, Clinical Programs will:

• Support development of business requirements for clinical protocols and identify related clinical system changes and requirements.

• Collaborate with other corporate departments such as the office of the CMO (OCMO), Pharmacy and Therapeutics, PALS, Pioneer, IT, DCR, Compliance, Clinical Support Services, Clinical Analytics and Clinical Education to help identify any dependencies and coordinate/facilitate input of applicable teams into protocols development process and to assure the clinical needs are met with the systems.

• Act as a resource for CE team on clinical IT systems, and serve as a voice and liaison with IT team in support of the Clinical Protocol Development Director.

• Support the work of multi-disciplinary teams.

• Support the clinical protocol oversight committee in compiling appropriate documentation

This position requires a detail-oriented individual with clinical experience and understanding of dialysis workflow in the clinics. As well as the ability to ask the right questions, create partnerships with IT, and communicate, define and ensure appropriate implementation of the clinical business needs to a technical audience. They must have the ability to contribute to multiple concurrent projects, ramp up fast and support an ever-changing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

• With guidance from the Clinical Protocol Development Director and Sr Manager of Clinical Protocols, work with SMEs to gather, define and support documentation of technical requirements, model current/future business processes and operational changes.

• Support User Acceptance Testing to provide feedback in a timely manner.

• Ensure end user feedback is sought after and accurately reflected in requirements and functionality of product features and functions.

• Assist with development of clinical job aids regarding clinical systems.

• Partner with IT delivery teams on a very frequent if not daily basis by providing clarifications necessary to assist requirements development, user story estimates, sequencing of new features and moving the protocol development forward

• Support the Protocol Oversight Committee and required protocol documentation process

• Travel required: up to 30%.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Organizational Development, Nursing (and current licensure), Dietetics (and current registration & licensure) or related field or equivalent experience required.

• ESRD/Healthcare experience preferred.

• Technical background and competency is preferred.

• Proficient with MS Word, Excel, PowerPoint, Star Point and Outlook.

• Proficient with DaVita computer systems.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.

• Ability to prioritize and adapt based on changing priorities.

• Solid reasoning, critical thinking, and problem solving abilities.

• Excellent communication skills (written and verbal) and interpersonal communication skills including ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material, including ability to persuasively deliver presentations to seniorexecutives.

• Strong project management skills.

• Strong interpersonal skills and demonstrated ability to build strong relationships and work well across cross-functional teams.

• Strong business process analysis and data analysis skills.

• Proven ability to begin and finish major cross-functional projects independently with minimal supervision.

• Excellent time management, decision-making, problem solving, presentation, documentation, communication, planning and organization skills.

• Ability to work independently or in a team environment.

• Ability to learn complex technical and business concepts quickly.

• Ability to interact positively with teammates at all levels across the company.

• Ability to work self-sufficiently and know when to circle back with subject matter experts.

• Approachable and open.

• Ability to motivate through influence and leadership.

LANGUAGE SKILLS

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

Vision requirements

Vision adequate to perform essential duties and responsibilities of position.

PHYSICAL DEMANDS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

Ability to lift minimum of 5 pounds to a maximum of 20 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.

Active listening skills with the ability to interact by phone clearly and efficiently.

Ability to use computer and all peripherals for extended periods of time.

WORK ENVIRONMENT

Level III - Moderate noise (examples: business office with computers and printers, light traffic)

No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

What We'll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

* Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

* Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

* Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

#LI-CM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.