Organizational Change Management Analyst

We are currently in search for an Organizational Change Management Analyst to support a year+ project within the public sector. The Organizational Change Management Analyst, also known as Readiness Liaison, play a key role in preparing public service agencies for the rollout of a new statewide financial solution. Each Liaison is assigned to one or more agency groups and ensures smooth adoption of new systems, processes, and business practices. They offer a hybrid model requiring a minimum of 4 days per month in the Boston office. 37.5 hours/week.

Key Responsibilities:

• Act as the primary readiness point of contact for assigned agencies, promoting understanding and adoption of the new financial solution.
• Assess agency readiness using checklists, readiness interviews, and change assessments.
• Guide agencies through process changes, policy updates, and technical requirements including user provisioning, system access, and data/reporting needs.
• Collaborate with technical teams on interfaces, data queries, security roles, and post-go-live support.
• Develop and maintain agency-specific readiness plans and communicate updates, risks, and challenges effectively.
• Lead change management efforts through meetings, workshops, and training support.
• Build trusted relationships and work closely with agency champions to ensure successful change adoption.

Qualifications:

• Bachelor's degree and 3-5 years of experience supporting large-scale change management efforts.
• Strong communication, relationship-building, and facilitation skills.
• Experience with business process mapping, stakeholder engagement, and using tools like Visio, Excel, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel to agencies across the state as needed.

Preferred Knowledge:

• Familiarity with public sector financial processes (e.g., grants management, procurement, GAAP reporting).
• Experience in organizational readiness for large ERP or financial systems.

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