STUDENT SUPPORT SPECIALIST I

The College of Arts & Science

The College of Arts and Science is hiring a Student Support Specialist I position to support advising and student services. This position will play an integral role in helping students and others who seek out information related to academic advising and enrollment as an undergraduate student in A&S. This is a great opportunity to work with a team that impacts students by providing accurate, helpful information to support how they navigate the College and University. This position also works with a group of advisors and student service professionals who are dedicated to student success. We're seeking an individual with strong communication skills, detail-oriented, and focused on service to students and the advising team.

Key Responsibilities

• Serve as a first point of contact for students, parents, and campus colleagues seeking information about academic advising, enrollment processes, and student services in the College.
• Assist students with routine questions and help guide them to the appropriate resources.
• Collaborate with academic advisors and student service professionals to help coordinate services that promote student success.
• Provide technical and clerical support by reviewing, analyzing, evaluating, and processing student data related to academic credit, degree eligibility, admissions, and scholarships.
• Ensure quality service that directly impacts the success and satisfaction of the team and the students served.

What You'll Learn

• Proficiency in multiple information systems and accurately update student records
• How to interact professionally with a wide range of students, faculty, and staff at the University

The typical work week is Monday through Friday with working hours generally between 8 am and 5 pm with occasional evening and weekend events. Work hours may be flexible with supervisor approval.

A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary.

• 1-2 years of office or customer service experience
• Attention to detail
• Ability to learn different student information systems
• Desire to continually learn and assist others
• Strong interpersonal skills and a desire to work holistically with students

Salary Range: $14.80 to $20.32 per hour

Grade: GGS - 006

University Title: Student Support Specialist I

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is located on the campus of the University of Missouri-Columbia with the option to work remotely for up to two days per week after training. Candidates must reside in the state of Missouri or be willing to relocate prior to start date.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.