Patient Access Associate 3

Inova Imaging Center- Gainesville is looking for a dedicated Patient Access Associate 3 to join the team. This role will be a full time, day shift from Monday - Friday between 6:30am - 3:00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 3 Job Responsibilities:

• Responsible for providing excellent service by identifying customer needs and fulfilling customer expectations.
• Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures.
• Verifies and enters insurance information and authorization/referral requirements into databases.
• Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.

Minimum Qualifications:

• Experience: 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
• Education: High School diploma or equivalent.