Director, Product Operations

Description

What We're Looking For:

As Meltwater continues to scale its AI-powered media, social, and consumer intelligence platform, we're looking for a Head of Product Operations to be the operational force behind our global product organization.

This role will drive the structure, cadence, and clarity needed for product teams to operate efficiently and deliver business impact. From leading our quarterly product planning process to owning product OKRs and KPIs, you'll partner closely with the CPO, product leaders, and cross-functional stakeholders to ensure we're aligned, accountable, and executing with discipline.

This is an exciting opportunity to build and continuously improve the operational foundation of a high-impact, AI-led product team shaping the future of media intelligence.

What You'll Do:

Product Planning & Execution Rhythm

• Lead the end-to-end quarterly product planning process (strategy reviews, whiteboard weeks, commit sessions, KPI reviews).

• Create and manage templates, timelines, and documentation for planning and execution.

• Ensure alignment across product, engineering, and design teams.

OKR & KPI Management

• Drive the process to define, track, and report on product organization OKRs and KPIs.

• Support product teams with structured check-ins and reporting cycles.

• Ensure product metrics align with company objectives.

Tools & Systems

• Own and optimize product org tooling (e.g., Jira, Productboard, Airtable, Confluence).

• Standardize roadmapping, backlog management, and team reporting practices.

• Collaborate with Engineering Ops and BizOps for tool integration and consistency.

Cross-Functional Alignment

• Act as a key partner between product and GTM, Finance, Customer Success, Engineering, and Design.

• Support deliverables for executive updates, board meetings, and strategic planning.

• Facilitate cross-team alignment on timelines, metrics, and objectives.

Org Development & Enablement

• Improve onboarding and knowledge sharing across the product organization.

• Build clarity and consistency in how the product team operates and communicates.

• Champion continuous improvement across team operations and workflows.

What You'll Bring:

• 5+ years in product operations, program management, or a similar role in a SaaS or tech company.

• Strong understanding of product development methodologies (Agile, dual-track).

• Proven experience leading OKR and KPI processes across teams.

• Excellent communication, facilitation, and organizational skills.

• Comfortable working in a fast-paced, matrixed environment.

Preferred Qualifications

• Experience working across multiple geographies or business units.

• Familiarity with AI/ML product lifecycles.

• Experience preparing content for executive and board-level review.

What We Offer:

• Enjoy flexible paid time off that allows you to have an enhanced work-life balance.

• Excellent medical, dental, and vision options

• 401(k) matching, life insurance, commuter benefits, and parental leave plans

• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

• Energetic work environment with a hybrid work style, providing the balance you need.

• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

• Base Salary of $148,750 - $175,000 USD per year + discretionary annual bonus subject to the terms of the applicable bonus plan.
  Total compensation range for this position: $175,000 - $210,000 USD per year.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.