Senior Business Systems Analyst/Business Systems Analyst

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

PGE is seeking a highly skilled Business Analyst to support and lead efforts related to our mission-critical Distribution Outage Management System (OMS). This role is central to ensuring the stability, performance, and continuous improvement of OMS and its integrations with key enterprise systems such as Oracle C2M, IBM Maximo, IQGeo, and customer-facing platforms.

The Business Analyst will serve as a bridge between business and technical teams, leading configuration changes, managing system integrations, and driving performance testing to ensure OMS operates effectively during both blue-sky and storm events. This role also plays a key part in major initiatives such as system upgrades, storm response enhancement and response, and platform modernization efforts.

Job Function Summary

Business Systems Analysis Acts as a liaison between IT and the business to elicit, document, analyze and validate requirements for new systems and enhancement of existing systems. Analyzes business processes/problems to be solved with automated systems. Identifies gaps and provides expertise in business requirements for system specifications and scales new and current systems, processes and procedures in a cost-effective manner.

Key Job Information

Business Systems Analyst 6028

Grade 7
Career Level: P3

Senior Business Systems Analyst 6029

Grade 8

Career Level: P4

Career Professional Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

Business Analysis (BUAN) Investigates operational requirements, problems and opportunities, seeking effective business solutions through improvements in automated and nonautomated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration. Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

Requirements Definition and Management (REQM) Facilitates scoping and business priority setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyzes requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a baseline on which delivery of a solution can commence. Manages requests for and the application of changes to baselined requirements. Identifies the impact on business requirements of interim (e.g., migration) scenarios as well as the required end position.

Consultancy (CNSL) Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.

Business Process Improvement (BPRE) Analyzes business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.

Education/Experience/Certifications

Education:

Requires a bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.

Experience:

At the Business Analyst level (P3), typically five or more years in related field. At the Senior level (p4), 8 or more years in a closely related field. Preferred experience in or knowledge of specific line of business and/or IT environment. At both levels, strong skills in SQL/Excel are required.

Certifications: The following certifications will be highly valued:

• Certified Business Analysis Professional (CBAP)
• PMI-Agile Certified Practitioner (PMI-ACP)
• Lean Six Sigma (Yellow, Green, or Black Belt)

Knowledge, Skills, Abilities

Functional Competencies

• Intermediate knowledge of business analysis framework
• Advanced knowledge of discovery techniques and requirements definition
• Advanced knowledge of requirements documentation
• Intermediate knowledge of client relationship management techniques and client service models
• Intermediate knowledge of business process improvement frameworks Intermediate knowledge of change management including opportunity and benefits recognition

General Competencies

• Advanced customer focus skills
• Advanced accuracy skills
• Advanced oral and written communication skills
• Advanced interpersonal skills
• Advanced decision-making skills
• Intermediate analytical thinking skills
• Intermediate peer mentoring skills

Please note: the knowledge, skills and abilities listed above are at the P3 level. For individuals at the P4 level, the expectations will be more consistently at the advanced level and will serve as a subject matter expert to more junior levels of the team. The level will be determined by the hiring manager based the knowledge demonstrated by the candidate during the interview process.

Physical and Cognitive Demands

Cognitive Level

Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

• Ability to adhere to set response times, deadlines and time-sensitive tasks
• Ability to follow accuracy standards
• Ability to follow through on decision-making tasks
• Ability to interact effectively and collaboratively within a team environment
• Ability to communicate and problem solve when under stress
• Ability to respond and adapt to frequent change
• Ability to accept and demonstrate self-awareness when provided constructive feedback
• Ability to discern feedback and acknowledge ownership of areas of improvement
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
• Ability to successfully collaborate with peers, managers and others within the organization
• Demonstrates sound memory
• Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

• Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule
• Ability to work long hours
• Ability to work a variable schedule
• Ability to report to work and perform work during periods of severe inclement weather
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
• Ability to work shift schedule
• Ability to work on-call schedule

Physical Capabilities

• Frequent driving/travel/commute within service territory
• Computer use (use computer regularly for entire work shift)
• Lifting/pushing/pulling/carrying: Up to 10lbs.

Environment- Indoor/Outdoor: Office

Compensation Range:

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.comor by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.