Technical Product Specialist

Technical Product Specialist

Position Summary:

To direct technical product specification and pricing information to the customer with support from our Clients Sales, Production and Engineering departments.

• Basic Excel experience is required
• Epicor as their ERP
• Any experience with Epicor Manufacturing or similar is helpful, but not required
• Any experience with project estimation is a big plus, but not required
• Solid customer service skills and customer service mindset is important
• Taking customer requests, reviewing their technical data/specifications and putting together quotes based on information provided
• Must have solid data entry skills
• Must have excellent typing skills (please list WPM on resume or submittal comments)
• Must communicate well over email and phone
• Bilingual Spanish is a plus (not required)
• Will help customers with orders, quotes, tracking, and any related issues

Essential Duties and Responsibilities:

• Establish and sustain direct verbal and written contact with Encon Safety Products customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts.
• Provide customers with "value engineered" alternative products from Encon for consideration. These solutions will meet the application needs, potentially saving customers in terms of materials costs, delivery, and installation time.
• Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
• Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
• Work closely with the customer and Encon's engineering or Production Departments to ensure continuity of submittal, specification, or code issues.
• Leading the Project Review meetings, order entry, data and drawing submittal/approval process and negotiations as may be needed after the initial quotation or customer order submittal.
• Manage the schedule of Encon tempered water systems (TWS) and ThermaFlow Plus order deliveries with the customers.
• Develop relationships with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.
• Work closely with Product Managers, Sales Managers, Marketing associates and customers to keep abreast of changes in pricing, products, and program parameters.
• Receives, records, and coordinates the response to all customer complaints regarding the technical products and services as offered by Encon through the Customer Feedback Response (CFR) process.
• Review engineering and architectural "build-outs", potentially using Business Information Modeling (BIM) design tools to offer technical support on Encon catalog of products.
• Other duties as assigned.
  
  

Qualifications:

• Must have mechanical, electrical, or manufacturing technical background, understanding or experience
• Degree in STEM field is strongly preferred but will consider technical training school diploma or certificate in STEM field in lieu of four-year degree
• This is an entry level role, and a new grad is ideal we will consider 2+ years of experience
• Must be able to work on our clients provided ERP computer programs
• Experience with Microsoft Office suite, specifically Excel

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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