Case Management and Intake Specialist

The Case Management and Intake Specialist is responsible for responding to reports of discrimination, harassment, and misconduct. This role involves coordinating intake interviews, documenting case details, coordinating next steps, and ensuring timely follow-up in accordance with the institute's policies and procedures. The Specialist provides clear guidance to those involved in reported issues and assists with case tracking and data reporting to ensure compliance and support ongoing improvement efforts.

Job Duty 1 -
Coordinate formal intake interviews with individuals reporting prohibited conduct to gather detailed information, document allegations, and explain relevant policies and procedures.

Job Duty 2 -
Assess incoming reports to determine appropriate next steps, including referrals, supportive measures, or informal resolution processes.

Job Duty 3 -
Coordinate case-related processes, including maintaining accurate and confidential records, entering and updating case information in the case management system, and ensuring compliance with institutional policies and records retention schedules.

Job Duty 4 -
Prepare case summaries, correspondence, and reports for leadership, documenting interview outcomes and tracking case progress to ensure timely and consistent handling.

Job Duty 5 -
Coordinate supportive measures to address safety, academic, and workplace concerns, while supporting informal resolution efforts in consultation with unit leadership.

Job Duty 6 -
Coordinate adjudication process logistics for misconduct cases, ensuring fairness and adherence to institutional policies.

Job Duty 7 -
Track and analyze case data and trends to identify systemic issues, support compliance efforts, and inform institutional leadership.

Job Duty 8 -
Collaborate with internal stakeholders to ensure coordinated responses, and assist in transitioning cases to investigators or leadership as appropriate.

Job Duty 9 -
Coordinate training for educational initiatives and outreach efforts to enhance policy awareness and promote prevention across the campus community.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience.

Required Experience
Two or more years of relevant experience.

Preferred Educational Qualifications
Bachelor's Degree in a related discipline or equivalent.

The salary range for this position is $55,029 - 74,841 annually.

ABILITIES
o The job requires occasional travel up to 10%
o Ability to handle sensitive and confidential matters
o Ability to navigate difficult situations with grace and empathy

KNOWLEDGE
o Demonstrated experience with trauma-informed approaches
o Demonstrated experience with software applications (i.e., Microsoft Office, Maxient, Banner, etc.)

SKILLS
o Excellent judgment skills
o Strong oral and written communication skills
o Advanced skills in general office administration include document processing and management,
records management, event management, problem solving, and office organization

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a position of trust background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening