New 
Tech Support Specialist
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Mesa | |
 Jul 12, 2025 | |
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Tech Support Specialist Job ID: 321576 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $20.61 - $26.80/hourly, DOE Grade 111 Work Schedule Work Schedule Varies between 6 am - 8 pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Technology Support Specialist will provide customer service, training, and support to faculty, staff, and students via phone, email and in person. They will respond to service requests, troubleshoot and diagnose problems, and assist with utilization of hardware, software and multimedia equipment. The Technology Support Specialist will install, configure, maintain and troubleshoot Windows 7/8.1/10 and Mac OS systems, networked printers, and mobile devices. Will be responsible to troubleshoot and resolve computer and printer network connectivity issues. Essential Functions 40% - Provide troubleshooting, repair, general usage of and recommendations of Computer Hardware, Software, and general usage support to faculty, staff and students of technology in the classrooms, labs, and administrative areas of campus; user administration (setup and maintaining account); implement the policies for the use of the computer system and network; interact with network, technical, faculty, staff, and students responding technical inquiries to minimize their frustration 30% - Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities; configure / add new services as necessary; access ongoing, hardware performance and upgrades, and resource optimization as required; configure CPU, memory, and disk partitions as required; project management for systems-related projects such as classroom/lab remodel/replacement, new classroom deployment, classroom/lab/administrative software implementation, software purchases and licensing, and interdepartmental coordination of staff; Asset Reclaimation; research and recommend innovative, and where possible automated approaches for system administration tasks; and identify approaches that leverage our resources and provide economies of scale 30% - Provide technical support in-person, via email and over the phone for students, faculty and staff on college owned computers Minimum Qualifications High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Two (2) or more years of experience working in Information Technology B. Knowledge and understanding of Windows 10/11 and Mac OS operating systems C. Demonstrated experience in an Enterprise environment with Microsoft SCCM D. Experience with Active Directory E. Demonstrated experience in an Enterprise environment with Jamf F. Experience providing customer service in Information Technology Support G. Experience working Desktop Support in an educational environment Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. Click on link for instructions on how to apply. This position is not open to applicants not currently employed by MCCCD. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Apply on or before July 27, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321576&PostingSeq=1 jeid-421b25428c839146af0785b507b379c7 | |