Assistant Property Manager

At Highwoods, our focus is on providing exceptional experiences for everyone involved-our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a truly unmatched work environment.

A Day in the Life
As a Highwoods Assistant Property Manager, you will be part of a team that strives to provide best-in-class service to customers in full-service commercial office buildings in the Tampa Market. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio.

The Assistant Property Manager plays an important role supporting the property management team in managing the portfolio's operational and financial health. The PM team is charged with ensuring our buildings are well-maintained and effectively run while also enhancing the customer experience through creative programming, community building, and strategic local partnerships, making the space not only functional but also a preferred destination. The PM team has a dual responsibility, which is essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties.

WORK PERFORMED:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service
• Assist with customer relations opportunities to promote open communication and customer satisfaction
• Help ensure the strong financial performance of the assets within the assigned portfolio
• Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements
• Review and code invoices and submit for approval
• Assist with negotiating and managing vendor contracts
• Conduct regular property inspections to prevent problems/identify opportunities
• Adhere to company policies and ensure compliance with OSHA standards, building codes, governmental agency directives
• Assist with review and monitoring of daily work order report and weekly outstanding work order report
• Initiate customer billings as needed
• Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections
• Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
• Review and understand leases related to assigned portfolio
• Assist with coordinating customer projects and follow-up on customer work requests
• Identify and implement procedures to minimize insurance risks.

JOB REQUIREMENTS:

• Effective organization and time management skills
• Strong interpersonal skills
• Detail-oriented and analytical
• Excellent written and oral communication skills
• Computer proficiency MS Office and Internet
• Proven record of providing excellent internal and external customer service
• Knowledge of basic business and accounting practices
• Present self in a professional manner at all times
• Must exhibit a high level of initiative
• Possesses good problem-solving and decision-making abilities.

EDUCATIONAL/EXPERIENCE:

• 2-4 years experience in commercial property management highly desirable
• Bachelor's Degree preferred
• Budgeting/reporting experience helpful

WORK ENVIRONMENT:

This job operates in a professional office environment, as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the properties, including roof and basement. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.