Associate SRE Engineer

Zelis Healthcare, LLC
United States, Massachusetts, Boston
149 Newbury Street (Show on map)
Jul 14, 2025
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster aholistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview As an SRE (Site reliability engineer) , you will utilize superior knowledge and exposure to perform highly complex product testing, systems analysis, research, maintenance, configurations, and other testing activities. You will also play a key role in the development of work teams with good team player skills. You will also be involved in cross-team planning activities such as providing status updates and coordinating activities. Roles and Responsibilities: Gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding. Partnering with development teams to improve services through rigorous testing and release procedures. Participating in system design consulting, platform management, and capacity planning. Creating sustainable systems and services through automation. Balancing feature development speed and reliability with well-defined service level objectives. Participating in blameless postmortems to identify resilience and reliability improvements. Oversight and optimization of AWS infrastructure using configuration management and infrastructure-as-code best practices. Triaging, routing, and resolution of issues and incidents identified by both internal and external stakeholders. Advising and guiding other organizational teams with a focus on automation, maintainability, reliability, performance, and security. Leading, advising, and analyzing load and performance testing exercises to identify performance bottlenecks and breakpoints, and determine infrastructure needs accordingly. Measurement, monitoring, and reporting of availability, latency, and overall system health based on SLIs/SLOs/SLAs. Engagement in capacity planning, demand forecasting, software performance analysis, and systems tuning. Managing the CI/CD pipeline and migration of client software releases through QA, UAT, and production environments to ensure high-quality, on time delivery of all dependencies. Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support and maintain reliable systems. Triaging and troubleshooting production issues related to our S365 products. Researching and implementing ways to automate the management of our infrastructure and toil. Supporting deployments across our growing development, UAT, and production environments. Building out uptime, latency, and error monitoring for the S365 stack. Participating in blameless postmortems for incidents. Taking part in on-call rotation for production support . Works closely with software development team (Business Analysts, Developers & other testers) to ensure timely and effective testing effort. Writing queries to extract data for test case data comparison. * Exposure and basic understanding with API testing tools such as Postman, SoapUI, or similar. * Strong knowledge of software QA methodologies, tools, and processes. * Understanding in any one of the automation such as Java, selenium, C-sharp or Python. * Proficiency in SQL and scripting. * Understanding of Agile/Scrum development principles.