Enrollment Coordinator

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This role will support campuses falling into Herzing University's Midwest region and will be located at one of the following campuses: Brookfield, Kenosha, Minneapolis.

HOURS:

• Schedule is a 40-hour work week, Monday through Friday with shifts varying during the hours of 8:30AM and 5:30PM, with one or two later shifts per week (ending at 7PM), based on business need and external community events (some nights and weekends may be required occasionally).

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's degree or equivalent experience in a relevant field.
• Prior experience in college admissions or related field is preferred.

We're looking for individuals who have excellent communication and interpersonal skills with the ability to build rapport with diverse student populations. Ideal candidates also have strong organizational abilities, attention to detail, the ability to problem solve and overcome obstacles through info gathering, with a collaborative mindset for working with multiple departments to support student success. Experience in customer service and sales helpful.

PAY:
Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $22.01 to $29.77.
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PRIMARY DUTIES AND RESPONSIBILITIES:

• Student Support: Serve as the main contact for campus students accepted to the university, providing timely and accurate information to guide them through the enrollment process.
• Enrollment Process: Assist students in completing all necessary enrollment forms, ensuring compliance with university policies and procedures.
• Information Sessions: Conduct informative sessions for prospective students and their families, sharing detailed information about the university, programs, and admissions requirements.
• Campus Tours: Organize and conduct campus tours, showcasing the university's facilities, resources, and campus life to prospective students and visitors.
• Student Interviews: Conduct interviews with prospective students, evaluating their qualifications, goals, and fit for the university.
• Cohort Management: Collaborate with the admissions team to identify and communicate cohort needs to ensure optimal enrollment and fill rate. Regularly assess cohort capacities and communicate any gaps or potential areas of concern to the admissions team.
• Communication: Maintain regular communication with students, answering inquiries via various channels (e.g., email, phone, in-person meetings), and providing updates on the enrollment process. Drives continued student engagement up through the third week of class.
• Documentation: Maintain accurate records of student interactions, ensuring that all pertinent information is properly recorded in the university's systems.
• Collaborative Partnerships: Collaborate with various departments, including faculty, financial aid, and student affairs, to address student needs and facilitate a seamless enrollment experience.
• Admissions Events: Support admissions team in organizing and executing recruitment events, including open houses, information sessions, community events, and enrollment fairs.
• Stay Updated: Keep abreast of changes in university policies, admissions requirements, and programs to provide up-to-date information to prospective and enrolled students.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.