Strategic Customer Success Manager (EMR Oncology)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

As a Customer Success Manager (CSM), you will lead strategic initiatives to drive adoption and optimization of Ontada's EMR technology across oncology networks. You'll serve as a trusted advisor, ensuring our solutions deliver measurable value to providers and patients while aligning with clinical, operational, and business goals.

Responsibilities:

Strategic Leadership

• Drive adoption and growth strategies (including upsell/cross-sell).
• Deliver executive-level insights and updates.
• Align customer success with business objectives to ensure long-term value.

Relationship Management

• Build strong relationships with key stakeholders.
• Represent the voice of the customer internally.
• Navigate complex client environments to ensure satisfaction and retention.

Data-Driven Optimization

• Monitor usage trends and identify gaps.
• Use KPIs and analytics to inform strategy and improve outcomes.
• Translate insights into actionable recommendations.

Customer Engagement & Innovation

• Lead initiatives to enhance engagement and loyalty.
• Support new feature rollouts and technology updates.
• Champion innovation through pilots, beta releases, and strategic partnerships.

Cross-Functional Collaboration

• Work with clinical, operational, and executive teams to identify improvement opportunities.
• Align internal teams (training, implementation, support) for seamless service delivery.

Qualifications

• 10+ years in Customer Success or Account Management, with EMR focus.
• Experience with large practices (50+ providers) or oncology networks.
• Strong strategic thinking, problem-solving, and project management skills.
• Bachelor's degree in Nursing, Health Informatics, Business, or related field.
• Familiarity with systems like Lynx, Clear Value Plus, Practice Insights, and Ontada Health.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Ability to influence and align diverse stakeholders.
• Strong organizational and change management capabilities.
• Proficiency in Microsoft Office and collaboration tools (e.g., Teams, Copilot).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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