Process Specialist

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

EmbryRiddle Aeronautical University is seeking a detail-oriented and knowledgeable Student Financial Services (SFS) Process Specialist to support and optimize financial systems and student account processes. This role serves as the primary point of contact for payment plans and student withdrawals, while ensuring the accuracy and functionality of key systems such as TouchNet, Campus Solutions, and VA billing tools.

The Process Specialist will collaborate across departments-including Financial Aid, Veteran Student Services, Admissions, and University Accounting-to ensure compliance, system integration, and timely communication of updates. A deep understanding of the student lifecycle, third-party sponsorships, military education benefits, and financial policies is essential.

This position requires strong analytical skills, technical system proficiency, and a commitment to high-quality customer service. The ideal candidate thrives in a team environment and is dedicated to supporting student success through accurate, efficient, and student-centered financial services.

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off:Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education & Experience:

• Bachelor's degree preferred.
• 3-5 years of relevant professional experience in student financial services, higher education administration, or a related field preferred.

Required Skills & Competencies:

• Proficiency in Microsoft Office Suite, with strong skills in Excel.
• Strong analytical, problem-solving, and critical thinking abilities.
• Excellent verbal and written communication skills, with a demonstrated commitment to customer service.
• Strong interpersonal and organizational skills; ability to work collaboratively with diverse internal and external stakeholders in a team-oriented environment.
• Self-starter with a willingness to share knowledge, learn new systems and tasks, and adapt to evolving processes.
• Ability to coordinate and manage multiple tasks simultaneously while meeting deadlines.
• Openness to new ideas and responsiveness to change.
• Professional demeanor and image, with the ability to represent the department and university with integrity and consistency.

Compensation:

The hourly pay range for this position is $20.00 to $21.00, with a starting hourly pay expectation around $21.00. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs.

Application process/requirements

To submit your application for this opportunity, please visit theEmbry-Riddle Career Siteand search for requisition numberR309970. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit ourweb