Resource Specialist

Position Title: Resource Specialist

Work Location: Region E (Brevard, Orange, Osceola, Seminole)

Assignment Duration: 3 months with potential to extend

Work Arrangement: Field and Telephonic

Position Summary:

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  Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans.

  
  
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  Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices.

  
  

Key Responsibilities:

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  Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services

  
  
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  Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed

  
  
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  Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans

  
  
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  Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner

  
  
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  Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community

  
  
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  Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community

  
  
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  Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing

  
  
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  Ensure all resource services information is appropriately documented and up to date

  
  
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  May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach

  
  
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  Other duties or responsibilities as assigned by people leader to meet the member and/or business needs

  
  
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  Performs other duties as assigned

  
  
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  Complies with all policies and standards

  
  

Qualification & Experience:

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  Requires a Bachelor's degree and 2 - 4 years of related experience.

  
  
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  Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.