Process Improvement Specialist

WEX is an innovative payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love.

About the Team/Role

We're looking for a driven Process Improvement Specialist to join our team and make a tangible impact. In this hands-on role, you'll be instrumental in identifying and solving operational challenges, working both independently and collaboratively to enhance efficiency, boost quality, and deliver better experiences for our customers. If you're passionate about digging into data, streamlining processes, and seeing your efforts lead to real, measurable improvements, this is the role for you.

How you'll make an impact

• Lead Improvement Projects: Take charge of small to medium-sized process improvement initiatives from start to finish. This means defining the problem, gathering and analyzing data, designing and implementing solutions, and making sure those improvements stick.

• Be a Data Detective: Dive deep into operational data to uncover root causes of issues, identify trends, and pinpoint areas ripe for improvement. You'll apply various analytical tools to make sense of complex information.

• Collaborate and Influence: Develop close relationships with stakeholders throughout WEX, work closely with cross-functional teams, guiding them through improvement methodologies and fostering a culture of continuous learning. Map current state processes, identify pain points and solve them with updated and improved processes.

• Communicate Impact: Clearly articulate project progress, findings, and the tangible benefits of your improvements to colleagues and leadership. You'll translate complex process changes into understandable insights.

• Build Lasting Change: Develop and implement strategies to sustain new, improved processes, creating standard operating procedures (SOPs) and control plans that ensure long-term success. You'll track key metrics to prove the value you're adding.

Experience you'll bring

• Proven Problem-Solving Experience: You have [2-5+] years of experience actively leading or significantly contributing to process improvement efforts, with a track record of delivering measurable results.

• Process Improvement Toolkit: You're skilled in applying methodologies like DMAIC (Define, Measure, Analyze, Improve, Control) and Lean principles (e.g., waste reduction, value stream mapping, 5S). You know how to use tools like process mapping, Pareto charts, control charts, and root cause analysis to drive solutions. Deep experience with process mapping software is a must (Miro, Lucid Chart, Visio, etc).

• Analytical Acumen: You're comfortable collecting, analyzing, and interpreting data to inform decisions. Familiarity with statistical software (like Minitab or advanced Excel functions) is a plus.

• Collaboration & Communication: You're a strong communicator, able to explain complex ideas clearly and build effective working relationships across different teams.

• Drive for Excellence: You're a self-starter who's highly organized, detail-oriented, and committed to seeing projects through to successful completion. You're constantly looking for ways to make things better.

Bonus Points For

• Lean Six Sigma Green Belt certification (or equivalent practical experience demonstrating mastery of the methodology).

• Candidates actively pursuing or having completed coursework towards Six Sigma Black Belt certification, or with equivalent Black Belt project experience are encouraged to apply.

• Experience in financial services.

Perferred locations would be metro area -- Portland, ME, Washington, DC, Boston, MA and/or New York, NY