Senior Project Manager - ETS

What Drives Us

We have 3 core philosophies that make up what we call the Manhattan Spirit. These philosophies call on each of us to Focus on the Customer, Seize Every Opportunity, and Never Settle. With these concepts as guides, we have become the most sought-after commerce supply chain solution for companies all over the globe. Our teams are diverse, intelligent, collaborative, and fun! At Manhattan Associates, your role would be unique and important...as all our employees are essential to building success with our clients and our reputation as a gold-standard in Supply Chain solutions. Named consistently as a Leader in the Gartner Magic Quadrant, Manhattan Associates is further expanding its leadership capabilities by investing in easy to deploy, extensible and highly scalable cloud based solutions.

Where Will I Be Working?

ETS, or Enterprise Technology Services, is the backbone of Manhattan Associates's infrastructure. They make sure our systems, applications, and devices are all synced and up-to-date so the rest of the organization can be productive and effective in making Manhattan run. In ETS, you will get experience in automation, cloud architecture, enterprise support, and work with various vendors to ensure success. They provide life to Manhattan Associates, keeping everything turned on and working optimally.

What's the Big Picture?

The role of the Senior Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The Senior Project Manager will also define the project's objectives and oversee quality control throughout its life cycle.

Planning & Communication

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Effectively and continuously communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Conduct project post mortems and create recommendation reports to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.

Acquisition & Deployment

• Estimate the resources and participants needed to achieve project goals.
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

Operational Management

• Direct and manage project development from beginning to end.
• Develop full-scale project plans and associated communications documents.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.

What's Required of Me?

• Bachelors or foreign equivalent degree in computer science, engineering, business or a related technical or business field or equivalent experience.
• Experience managing ERP projects and/or MS Office projects, with Salesforce and Workday PM experience being a plus
• 7+ years direct work experience in a project management capacity, including all aspects of process development and execution.
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Strong written and oral communication skills.
• Strong interpersonal skills with an ability to be Persuasive, encouraging, and motivating.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to defuse tension among project team, should it arise.
• Ability to bring project to successful completion through political sensitivity.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.
• Customer service skills an asset.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

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