SFE & CRM Manager GLS

Sales Force Effectiveness (SFE)

• Develop and implement SFE strategies to optimize field force productivity.
• Monitor KPIs (e.g., call frequency, territory coverage, etc....) and provide actionable insights.
• Lead Segmentation & Targeting process and territory design
• Analyze territory and market performance to recommend adjustments to resource allocation and field force deployment
• Ensure alignment of field force activities with commercial and organizational goals.
• Lead the FF performance management process and develop the related tools/dashboards.
• Create incentive plans in alignment with all stakeholders to motivate the sales team while ensuring comply with company objectives.
• POC with GCC in the in the incentive calculation & payout.
• Cross functional collaboration with other department (Commercial, Medical, P&O, Finance, etc...) for strategy alignment and deliver impactful results.
• Ensure better governance by implementing process and policies and create the related SOPs.
• Support additional cluster & regional projects when needed.
  
  

CRM Management

• Oversee the implementation and maintenance of the CRM system, ensuring data integrity and accuracy.
• Train and support the sales team in effective use of the CRM platform.
• Generate periodic CRM reports and dashboards for senior management, providing insights and recommendations.
• Identify and address gaps in CRM utilization and develop strategies to increase adoption.
• POC with global SCOUT team to and liaise with the GLS FF to fix the incidents and provide support on CRM related services.
  
  

What You'll Bring To The Role

• Bachelor's degree in Pharmaceuticals / Pharmacy, Life Sciences, or related fields (Master's or MBA preferred).
• 7+ years of experience in Sales Force Effectiveness, CRM (e.g., Salesforce, Veeva CRM), or Sales excellence role, including 3+ years in managerial role in pharmaceutical industry.
• Strong knowledge of pharmaceutical sales processes, KPIs, and market dynamics.
• Strategic Thinking to align short-term actions with long-term goals
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize effectively.
• Expertise in data analytics tools.
• Proficient in Microsoft Excel, PowerPoint, and BI tools (e.g., Tableau, Power BI, Qlik & Alteryx )
• Very good command of English language.
  
  

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

Join us!

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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