Medical Receptionist II

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

At Loudoun County's Department of Mental Health, Substance Abuse and Developmental Services (MHSADS), it is our mission to connect individuals and their families with person-centered, recovery-oriented services and supports in partnership with the Loudoun community.
We are currently seeking a friendly and dependable administrative professional to join the MHSADS Operations Support team.

• Meeting with individuals to collect medical billing information and determine eligibility for service fee reductions based upon program guidelines.
• Verifying insurance benefits and entering demographic data in an Electronic Health Record (EHR) system.
• Answering and directing general inquiries from individuals, family members, scheduling appointments, reconciling payments and occasional front desk coverage. Ideal candidates will possess exceptional customer service skills, have knowledge of basic medical terminology, insurance benefits and medical billing protocols and must be technically proficient in Microsoft Office applications with a focus on Microsoft Outlook and Microsoft Word.

Position Hours: Mon - Fri: 8:30am - 5pm with a required closing shift at least once per month until 8 pm. This position may be required to work more than one closing shift per month depending on staffing and program needs.

Position Location: This position is primarily based in our Sterling/Eastern Loudoun location but may be required to cover other offices as needed.

• High School diploma or equivalent; three (3) years of related administrative work experience, preferably in a medical office or health and human services setting; or equivalent combination of education and experience.
• Experience with standard office equipment, including desktop scanners, and proficiency with computers and Microsoft Office applications with a focus on MS Outlook and MS Word.

• Bilingual (English and Spanish) candidates strongly encouraged to apply.
• Knowledge of basic medical terminology, insurance benefits, and medical billing protocols.
  

• Must be available to work 7.5-to-10-hour shifts between the hours of 8:30 AM - 8:00 PM, Monday through Thursday and 8:30 AM - 5pm on Friday.
• Must maintain current CPR/First Aid/AED and OSHA certifications.
• Must successfully complete mandatory training, including HIPAA, Human Rights and Therapeutic Options.