Sr. Lead Innovation Technologies

As a Sr Lead Innovation Technologies, you will be responsible for targeting ideal Lumen emerging technology profile customers, building deeply strategic relationships from the C-suite of our customers through the cross-functional teams that will execute our beta program. Early success will be based on the number of successful betas we were able to complete and the number of principal customers we secure that become early adopters of our emerging technology.

The Sr Lead Innovation Technologies will focus on world-class targeting to ensure fit across our solution and our customers' outcomes, technical architectures, ability to be an early adopter of our emerging technologies, and their willingness and ability to be a powerful reference and paying customer.

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

* Orchestrate the full lifecycle of customer engagement-from executive ignition through adoption-ensuring alignment across all stakeholders.
* Design and operationalize a repeatable engagement framework that drives consistency and scalability across beta programs.
* Conduct deep discovery with beta customers to uncover needs, validate hypotheses, and shape solution direction.
* Align closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
* Manage the beta program lifecycle, including onboarding, milestone tracking, feedback loops, and success measurement.
* Own the deep alignment of resources inside both the customer organization and Lumen, ensuring clarity of roles and accountability.
* Prove value against the design thinking map co-created with the customer, and drive toward measurable outcomes.
* Ensure customer success by driving significant adoption of solutions and managing the process through reference ability and value affirmation.
* Bolster proof and validation efforts by capturing customer outcomes, case studies, and feedback artifacts.
* Orchestrate for velocity and delight-ensuring a high-touch, white-glove experience throughout the customer journey.

• Experience in innovation labs, strategic pursuits, or customer co-creation programs.
• Background in enterprise networking, cloud, or cybersecurity.
• Five plus years in strategic programs, customer success, product operations, or innovation consulting.
• Proven experience managing beta programs or early-stage product rollouts.
• Strong facilitation and stakeholder management skills across technical and executive audiences.
• Familiarity with design thinking, agile delivery, and hypothesis-driven development.
• Excellent communication, storytelling, and documentation skills.
• BA Degree in a related field or equivalent years of experience
  

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in this state: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure