Dispatcher (Elk Grove, CA)

General Purpose and Scope of Position:

Coordinates product shipments and transfers between branches and distribution center as well as assisting in all aspects of customer service including product selection, order processing and inventory management.

Key Skills and Abilities Indude:

• Must be able to read, analyze and interpret written procedures and reports

• Must have some knowledge of blending liquid fertilizers

• Must have some understanding of what fertilizers are compatible

• Must have the ability to prioritize orders

• Must have some knowledge around DOT regulations and knowledge of a working trucking company

• Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.

• Must be able to deal effectively with different personalities

• Ability to apply mathematical concepts such as fractions, percentages and ratios to practical applications

• Ability to define problems, collect data, establish facts and draw valid conclusions

• Ability to sit at desk or computer terminal to perform writing, and keying/typing information

Key Personal Attributes Include:

• High school graduate or equivalent.

• Fluent in English, both verbal and written. Bilingual preferred, not mandatory.

• Good communication skills on the telephone, two-way radio and with the general public.

• Must possess good computer skills including knowledge of MS office

• Experience with AgVance and Fleetworthy/Comply preferred

• Solid Safety Compliance record a must

• Must possess good mathematical skills

• Strong customer service orientation required, including the ability to effectively respond to telephone calls and customer inquiries

• Must have strong organizational skills with the ability to prioritize multiple assignments

Specific Responsibilities and Key Deliverables Include:

• Process calls from our salesmen, customers and other branch locations for orders of materials.

• Take orders, process and prepare for pickup or delivery. Complete in an accurate and timely matter to ensure satisfactory billing.

• Coordinate shipments of various products with trucking companies.

• Coordinate transfers of products between branches and main site.

• Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads.

• Inventory tracking and control.

• Operate truck scale and complete weight tags, bills of lading and hazardous materials shipping papers.

• Answer telephone and computer inquiries about product orders.

• Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public.

• Conduct physical inventory counts of bulk storage areas.

• Calculate total quantities of products by weight and/or volumetric measurements.

• Use computer system to enter customer orders for bills of lading and hazardous materials shipping papers

• Use standard office equipment; Fax machines, postage machines, copier machines, etc.

• Provide backup and assistance to other dispatchers and/or receptionist, answering phones.

• Present a professional image to customers in all interactions (verbal, computer and in-person) and in personal appearance

• Perform all other duties as assigned by management in a professional and efficient
  manner

Compensation and Benefits:

• The base compensation for this position ranges from $23.61 to $31.50 per hour. Note that wages may vary based on skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://bit.ly/3S8aDCj