Customer Service Representative

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary:

The Customer Service Representative, will serve as a pivotal point of contact for both internal teams and external customers. This role will primarily focus on assisting with administrative tasks, order entry, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.

Qualifications & Requirements:

• A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field.
• 5+ experience in a sales support or administrative role in manufacturing or related industry
• Prior experience in Oil & Gas Industry is preferred
• Google workspace & Microsoft Business central is preferred
• Very organized and exhibits strong attention to detail in their work
• Ability to demonstrate excellent written and oral communication skills (proficient in phone techniques, negotiation, and customer loyalty activity)
• Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams
• Ability to collaborate with others and influence decision-making
• Proficient in identifying problems and developing solutions
• Has a generally curious mindset and learns from past experiences
  

Our core values - Accountability, Collaboration, and Empowerment (ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.

Are You Our Next ACE?

• Perform day to day responsibilities for the Ruggedized Customer Base and team to ensure timely responses are met
• Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
• Resolve customer issues by clarifying customer complaints, escalating to the management team, assisting in determining the root cause and providing a solution to the customer
• Work collaboratively with Production ensuring accurate quoted lead-times to customers, ensure customers are notified of delivery delays prior to scheduled ship dates
• Ensure customer inquiries (telephone calls and emails) are responded to promptly and within targeted turnaround time
• Responsible to review and complete business surveys from our customers either directly or by coordinating information from across all functions (quality, engineering, operations, finance)
• Perform quote follow up for assigned accounts directly and/or with the sales channels on high impact opportunities

Systems You'll Use:

• Google Enterprise
• BambooHR
• Paycom & ADP

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

***Candidate Inquiries Only-No Third-Parties***