Patient Service Representative

Employment Type: Full Time

Shifts Available: Day (8am to 4:30pm) Monday through Friday

Location: St. Joseph Medical Center

The Patient Service Representative (PSR) plays a pivotal role in healthcare settings, serving as the initial point of contact for patients and visitors. This Patient Services role involves a blend of administrative and customer service tasks essential for the smooth operation of medical facilities. The PSR aims to enhance patient satisfaction by ensuring a seamless interaction from the moment a patient enters to their follow-up visit.

A successful Patient Service Representative will exhibit organizational skills, attention to detail, and a commitment to exceptional patient care, contributing significantly to enhancing the patient experience and operational efficiency in the healthcare setting.

Here are some of the benefits of working at Prime Healthcare:

Health, dental, and vision insurance options

• Paid vacation, sick time, and holidays

• Bereavement leave, FMLA, and other leave options

• Employer 401K options

• Tuition reimbursement options

• Life, disability, and other insurance options

• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Essential Duties and Responsibilities (includes, but are not limited to):

• Greet patients and visitors warmly, ensuring a welcoming and professional environment. Accurately verify and update patient information during the check-in process.
• Manage and schedule patient appointments, balancing provider availability and patient needs.
• Manage and schedule patient appointments, balancing provider availability and patient needs.
• Verify patient insurance information and eligibility prior to appointments.
• Maintain electronic health records (EHR) with precision, ensuring privacy and compliance with HIPAA regulations.
• Manage complaints or concerns with empathy, escalating issues to management when necessary.
• Work collaboratively with healthcare providers and staff to coordinate patient care seamlessly.
• Manage incoming and outgoing correspondence, including mail, emails, and faxes.

Before we go any further, we do have some deal-breakers. You must have:

• Previous experience in a medical setting is preferred.
• Knowledge of medical terminology preferred.
• High School Diploma or Equivalent preferred.
• Customer service experience preferred.

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Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf