Senior Manager, Pharmacy Implementation

Welcome to Clearway Health- a recognized Great Place to Work and destination organization! We arean award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. AtClearwayHealth, we take great pride in our High Five! Values to provide best in class experiences for ouremployees, ourclients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about ourcompany, culture,people, andcareers.

POSITION SUMMARY:
Clearway Health is a fast-growing, health system-based service provider. We help other health systems build, develop, and operate their own specialty pharmacy programs aimed at providing exceptional patient care and outcomes while delivering significant financial results. Our partnership model assists with all aspects of specialty pharmacy program development (including embedding pharmacy resources directly within clinics), leveraging our deep expertise acquired from directly operating within an academic health system and health plan.
We are seeking a highly motivated, autonomous individual that can adapt to a quick, growing, and ever-changing environment.

The Senior Manager, Implementation manages and is accountable for the successful delivery of all new client implementations within their portfolio. They will be responsible for oversight of the Onsite Implementation Team Manager and their Implementation Specialists and is the overall business manager of the implementations. The Sr. Manager of Implementation paves the way for successful launches by working with a diversity of electronic health records, client information technology teams, and clinic leadership structures to create successful relationships and bring live all the systems necessary for Clearway Health to operate in new client environments. They will also be focused on continuous improvement efforts and leveraging learnings from each program, incrementally improving with each new implementation. This may result in developing new processes, materials, staff development and advising the CH executive team and client leadership teams in enhanced models for the delivery of safe, efficient, and sustainable specialty pharmacy services.

ESSENTIAL RESPONSIBILITIES/DUTIES:
Program Implementation Accountability:

• Oversee of development of client specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites, including training materials and education for pharmacy liaison teams
• Coordinate with client partners to bring key systems live during new implementations, including data integration, creation of prescription order management tools, and auditing systems post-go live to assure accurate and complete data integration.
• Assist with transition of new programs to the permanent onsite Site Director, including transfer of key knowledge and relationships built during implementation. Develops effective handover plans for end of implementation process to permanent client service leadership.
• Create and manage implementation plan ensuring project stays on schedule, on budget and all performance agreements during the implementation phase (this includes enrollments, performance to Pro Forma and other key metrics)
• Lead and facilitate project governance meetings that align with implementation plan and overall company goals. This includes initial meetings with clinic and medical leadership, marketing, IT, HR and other specialty areas, reoccurring change management meetings and executive updates.
• Prepare weekly, monthly and ad hoc reporting views as required to keep stakeholders at all levels appropriately informed of project progress and recognized risks/action plans.
• Execute strategic plans and program implementation that may be highly customized based on the unique settings, success criteria & goals of the client.
• Drive active client participation throughout implementation to accurately deliver on program goals and client vision, as well as build strong and collaborative client relationships
• Ensure set up, monitor, and track recruiting and operational metrics for each client including client, provider, and client satisfaction
• Identify technical and operational barriers inhibiting growth of CH services and escalate as needed.
• Advise and develop on the refinement of workflows and processes post launch to help clients and clinic teams deliver CH Specialty pharmacy experience to patients.
• Adapt to varying communication to support the successful implementation to pharmacy and other health system leaders

Team Leadership

• Oversee the Implementation Team and create a high performance and accountable environment that fosters team member growth and excellent customer service.
• Contribute to ongoing development of a scalable Implementation Team framework and excellence.
• Identify root causes of issues; and work closely with the Senior Director, Pharmacy Operations to define new processes and quality improvements while fostering a positive work environment.
• Cultivate leadership and coaching skills by training, mentoring, and providing support to assigned Implementation Managers.

JOB REQUIREMENTS:

• Bachelor's Degree or 6+ years in relevant field (Project Management, Pharmacy Implementation, Business Management)
• Leading teams that work nation-wide
• Specialty pharmacy experience

• Higher degree of education, including PharmD
• Lean Six Sigma Yellow belt or higher
• Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
• Experience with submission of prior authorization requests to third party payors
• Familiarity with 340B drug program and ACO hospital models

CERTIFICATES, LICENSES, REGISTRATIONS:

• Required certificates, licenses, or registrations:
• National Pharmacy Technician Certification (CPhT) or ability to obtain license within 60 days of hire
• National Pharmacy Technician Certification (CPhT, PTCB or ExCPT), or pharmacy background preferred.
• May require additional pharmacy technician licensure as required by the governing pharmacy law of that state.

Travel:

This role will require 30-40% travel across the United States based on implementation needs of the business.