Sales Support Specialist

Sales Support Specialist

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work. For more information about the company and product line visit: www.sigsauer.com

Position Summary: Sales Support Specialist is responsible for the fulfillment of SIG SAUER commercial, law enforcement/defense customers throughout the United States and Canada. The position is the key link between customers and SIG SAUER. They are the primary point of contact for all sales support related activities for the assigned region, with the primary focus being to successfully execute on new orders and contracts from inception to completion (quote to cash). This position will be involved in quoting, contract review, order entry and management, export compliance, supply chain, and logistics. They coordinate internally and externally to manage and support sales support functions while keeping our customers satisfied and engaged with our products and services.

FLSA: Exempt

Job Duties and Responsibilities:

• Act as key point of contact for the assigned territory, responsible for all sales support activities relating to the processing of transactions for the SIG SAUER Law Enforcement and Defense sales channel.
• Manage the end-to-end process of sales contract fulfillment, encompassing quoting, negotiation, agreement, and delivery.
• Responsible for order entry and order management relating to monitoring customers request dates and scheduled ship dates, holds on orders preventing shipments and aligning proper export licensing with all open order lines.
• Support field sales on a variety of tasks directly related to the sale and/or development of business.
• Review opportunities with sales, develop quotes, negotiate order conditions.
  Review contracts, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
• Responsible for assisting outside sales and business partners with hosting delegations at SIG SAUER facilities for either pre-sale activities, or post-sale product inspections before shipment.
• Collaborate with different team leaders of various disciplines to meet technical and operational requirements of highly regulated products.
• Engage with Export Compliance department to obtain US Government approved export licensing for open orders.
• Collaborate closely with product management to ensure customer specific product requirements are met and use product lifecycle management software to log the data.
• Collaborate with SIG SAUER logistics and network of freight forwarders to obtain freight quotes and source best freight method as required.
• Respond to incoming calls and e-mails for new orders, or warranty claims; pricing issues; or general inquiries for all product lines.
• Responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction.
• Utilize required programs to manage and book orders, research technical requirements/questions, process quotes, and analyze sales and production data.
• Communicates order and account statuses to account managers and customers as well as monthly and quarterly revenue projections.
• Physically inspect orders, as necessary.
• Miscellaneous duties as assigned.

Education/Experience & Skills:

• Bachelor's Degree or equivalent combination of education and experience. Minimum of 2 years of experience supporting a sales organization or performing similar duties.
• Some understanding of supporting sales of highly regulated products.

• Possess a working knowledge of complex contracts.
• Highly adaptable professional with the ability to work well within a team environment.
• Ability to adapt to changing priorities and responsibilities working in a dynamic and fast-paced business environment.
• Proficient in Microsoft Word, Excel and PowerPoint with a basic working knowledge of Salesforce.com or other CRM.
• Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and inwritten form.
• Excellent organizational skills and strong attention to detail.

Working Conditions:

• Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.

• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
• Ability to lift up to 25 pounds.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.