Manager, Quality: North America/EMEA

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

The Manager, Quality: North America/EMEA will work closely with the Global Quality Director, Raw Materials Group, Business Units, and Returns Team, to develop and maintain processes that ensure all New Era products meet required performance standards, global governmental product safety standards. They oversee Global Quality data collection processes, metrics, and regional quality returns and chargeback processes. The scope of this position will include products produced by all New Era divisions.

Responsibilities

• Work closely with Quality Director, HQ and EMEA teams to ensure all product materials meet New Era and governmental product safety standards required by the region in which the product is being sold
• Manage execution of quarterly hazardous material testing, to include CPSIA, PROP 65, REACH, and will keep updated of shifting regulatory changes
• Stay apprised of updates to new governmental product safety requirements that impact New Era products through organization involvement and research
• Manage execution of quarterly hazardous material testing, to include CPSIA, PROP 65, REACH, etc.
• Oversee maintenance of quality database and KPI and facilitates Gold/Silver/Bronze Program execution and works closely with Quality Director to drive improvement and attain goals
• Develop and maintain an appropriate method/system of document control and revisions for items such as vendor compliance manuals, qc manuals, drawings, CPSIA certificates, and other pertinent documents
• Facilitate timely resolution to regional quality issues by working closely with regions and business units, global sourcing, and vendors as needed
• Work with Customers and production group to ensure customer specific testing requirements are executed and communicated to appropriate parties within designated in timeframe
• Act as reference to internal partners such as business units, product development, production and sourcing as well as external supplies and labs for all product performance and product testing related issues and requests for claim substantiation or performance attributes
• Review an input for onboarding customer's quality compliance requirements
• Work with quality and other groups to review existing and develop new quality manuals, procedures, and documents as needed
• Stay informed of changes global/regional product labelling requirements and testing requirement changes and ensure compliance across product range
• Oversee Corporate Quality AP processing
• Lead, coach and develop direct reports
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills, and Abilities

• Demonstrated knowledge of quality process and best practices within a manufacturing environment - preferably in apparel / textiles
• Demonstrated knowledge of quality process and best practices within a purchased finished good environment
• Experience with process improvement through method improvement and leveraging technology
• Demonstrated knowledge of product testing and governmental product safety standards
• Experience in identification and implementation of quality system enhancements
• Demonstrated ability to employ analytical and critical thinking
• Demonstrated ability to analyze data resulting in reports and presentations that communicate quality information required to make relevant business decisions
• Demonstrated ability to work in a fast-paced environment and manage multiple projects and priorities simultaneously
• Ability to provide feedback, coach, motivate and develop others
• Positive attitude, high level of energy, clear sense of urgency and direction
• Ability to think through the details and contingencies resulting in sound business decisions
• Ability to articulate and clearly communicate objectives and strategies to internal and external partners at all levels of the organization
• Commitment to continuous learning regarding Quality Systems best practices through reading, seminars and ongoing education
• Strong MS Office skills - Outlook, Excel, Word, PowerPoint

Education and Experience

• Bachelor's Science degree in related technical or business field required; relevant job experience in lieu of degree will be considered
• Seven (7) to ten (10) years of experience in in quality testing field
• Six Sigma Certification preferred

Travel

• The location for this position is 100% on-site in Buffalo, NY
• Up to 10% international travel possible

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $75,000 - $100,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

#LI-Onsite #LIOnsite #LI Onsite