Sr. Manager - IAM

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The Salesforce.com Security IAM team is currently seeking a talented and dynamic Leader who is passionate about Security and Identity & Access Management, to help secure the world's #1 CRM. As leader in the IAM team, your team will be responsible for designing, building, deploying and maintaining IAM systems as well as recommending optimizations for IAM services at a cloud scale. Our Identity Security Operations team builds and operates a wide range of environments that comprise Salesforce's large portfolio of services. Our engineers work across a wide range spectrum of technologies, ranging from open-source to Commercial tools & platforms, and multiple cloud substrates (AWS, GCP, etc).

The candidate must demonstrate initiative, ownership, and passion, as well as excellent organizational, leadership, and decision making skills. This position helps drive continuous improvement with a focus on process, controls, scalability, and maturity. This role will have an immediate focus on how IAM services are deployed across First Party & Cloud environments, with a longer term focus on increasing our security posture to enhance our NIST CSF score.

Responsibilities:

• The ideal candidate will lead and inspire a team within Security Infrastructure Identity and Access [IAM]. Deliver Security services, drive change, think independently, communicate clearly, and provide recommendations for process, service and automation initiatives on 1P (first party) and Cloud environments.
• Lead development teams in a full-service ownership model following Agile methodologies
• Lead DevOps activities for owned services in a 24/7 runtime environment, including driving investigations to resolve root cause and implement solutions.
• Collaborate with other engineering teams to solve security problems with minimal disruption to other business functions.
• Hire, train and assess the performance of direct reports according to corporate policies and procedures.
• Assist in the growth of employees through mentor, training and career development activities.
• Define goals and timely deliverables for improving any of provisioning/deprovisioning, privileged user management, role based access control (RBAC) entitlement, appropriateness of access and/or IAM services that are needed to support our business internally or externally.
• In conjunction with our engineering teams, work with partners & team members to design/architect, test, deploy and operate our IAM stack. You will partner with other business units, to deliver one enterprise identity solution for Salesforce.
• Drive design and implementation of innovative distributed software platforms for continuous assessment of security posture of the code and third-party packages used by Salesforce engineers

Required Skills/Experience:

• 3+ years of experience in managing identity and access management teams.
• Proficiency with IAM tools such as Okta, SailPoint, Azure AD, CyberArk, ForgeRock, etc.
• Strong knowledge of authentication standards (SAML, OIDC, OAuth2).
• Experience with identity lifecycle management and governance frameworks.
• Familiarity with directory services (LDAP, AD), scripting (PowerShell, Python), and APIs.
• Understanding of compliance frameworks (e.g., NIST, ISO 27001).
• Knowledge of automation/scripting languages and CI/CD processes including GoLang, Python (and/or Terraform, Spinnaker, JSON, Puppet).
• Proven experience driving Software Engineering Excellence practices.
• Proven experience in driving engineering excellence, showcasing strategic technical insight and driving technical partnerships
• Experience in consumption of Web Services APIs (JSON / XML, etc.).
• Experience in multi-tiered mission-critical systems, cloud environments (Amazon AWS, Microsoft Azure, GCP)
• Solid experience in a high-availability 24x7x365 environment with highly structured change management
• Strong technical understanding of systems, network, and identity fundamentals.
• Knowledge and experience with Identity and Access Management technologies and concepts.

Desired Skills/Experience:

• Knowledge of classic auth platforms: (Kerberos, LDAP, Radius, Tacacs+, etc.).
• Knowledge of federation platforms/protocols (Oauth, OpenID, SAML, WS-Fed, etc.)
• Working experience with Commercial/enterprise IAM platforms (Ping Identity, Active Directory, etc.) or Open Source (OpenLDAP, OpenDJ, etc.).
• Experience with cloud scale Identity, Access Management (Single Sign-On/Multi Factor Authentication), Authorization services or design and architecture of IAM services
  
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