IT Specialty Analyst - Remote

City/State

Work Shift

Overview:

Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.

An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.

Responsibilities typically include:

* Works independently with general supervision.

* Problems faced are difficult but typically not complex.

* May influence others within the job area through explanation of facts, policies, and practices.

The ideal candidate will work directly with our internal customers to document and redesign their business processes, help coach citizen developers, and provide technical or development support as needed (using Microsoft Power Apps and Microsoft Power Automate within Microsoft 365).

The successful candidate will have experience designing and building automation using Microsoft Power Automate and Microsoft Power Apps.

• No specific education requirements

or

• Required to have 3 years of relevant experience with a degree
• Required to have 5+ years of relevant experience without a degree

• No specific certification or licensure requirements

• Required to have 3+ years of experience in SharePoint Online
• Required to have 2 years of experience building and deploying forms and/or workflows using process automation tools (Power Apps, Power Automate, Power Pages, Nintex, Nintex Automation Cloud, etc.)
• Must be proficient with O365 suite of applications.
• Experience
• This is a customer-facing role- excellent verbal and written communication skills are essential
• Team mentality, willingness to collaborate with and support team members and group problem solve
• Ability to analyze and document business processes
• Ability to coach and support users of varying technical ability
• Be available during business hours in the Eastern time zone

Keywords: Nintex, Microsoft Forms, Power Apps, Power Automate, Power Pages, SharePoint Online, Nintex Automation, O365

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.