New

Business Optimization Consultant - DMX

Southwest Airlines
401(k)
United States, Texas, Dallas
Jul 23, 2025
Department: Technical Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Business Optimization Consultant drives operational excellence and efficiency across Technical Operation Departments by identifying improvement opportunities, designing and implementing solutions, and supporting strategic initiatives that enhance Tech Ops performance and effectiveness within FAA-approved and accepted SWA Authored manuals. This role collaborates closely with Process Optimization Consultants and Optimization Analysts to bridge the gap between aircraft maintenance operations and data-driven insights in order to create actionable results. The Business Optimization Consultant is analytical with a continuous improvement mindset who is ready to drive the future of Southwest's Technical Operations. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities: Conduct assessments of organizational performance and efficiency Develop and implement strategies to improve business operations Design and prototype optimization solutions using human-centered design principles Lead cross-functional improvement initiatives Facilitate change management processes Develop and monitor key performance indicators (KPIs) Collaborate with Process Optimization Consultants and Optimization Analysts Utilize data transformation and visualization tools to analyze processes and communicate insights Support technology implementation and software enhancement projects Ensure adherence to FAA regulations and data governance standards in all optimization initiatives Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities: Proficient in data transformation (e.g., SQL, Alteryx) and visualization tools (e.g., PowerBI, Tableau) Strong knowledge of Lean and Six Sigma methodologies Understanding of process mapping (including ARIS tools) and project management principles Strong analytical and problem-solving skills Familiarity with FAA regulations and their impact on Tech Ops processes Understanding of data governance principles and their application in business optimization Education Required: High School Diploma or GED Experience Preferred: Experience with SQL, Database, Teradata, Oracle, Alteryx, Tableauand Redshift databases Preferred: Ability to construct basic SELECT statements Preferred: Comprehension of database structure and data retrieval concepts Preferred: Familiarity with fundamental data filtering and sorting techniques Advanced level experience, seasoned and specialized knowledge in: Applying human-centered design principles to business problems Leading complex cross-functional initiatives and aligning stakeholders at all levels Developing strategies, plans, and solutions to address complex or ambiguous problems 14 CFR (Code of Federal Regulations) Part 121 Operations Licensing/Certification Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $110,900.00 per year to $123,200.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: https://careers.southwestair.com/benefits Pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.