System Support Analyst II

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a System Support Analyst II to join our product & engineering team and help us unleash the potential of every business.

What you'll own as the System Support Analyst II

We are looking for a System Support Analyst II to manage the software operation process and create an automated delivery pipeline that assists in building software more efficiently. The responsibilities of this role include:

• Ensure RMB daily and monthly cycles run smoothly while all system process and SLAs are adhered to.

• Involved in monthly releases and deployments, product upgrades and patches.

• Will work closely with product development team and implement SRE practices, automation, upgrades, and framework.

• Troubleshooting production defects/issues in a timely manner.

• Facilitate technical and functional design solutions through standard documents. Ensuring all the changes and updates and systematically documented.

• Assessing, supporting, and implementing high-quality information technology architecture.

• Identify opportunities for automation within software processes.

• Identify bugs and quality issues in development, service, or business processes.

• Collaborate with other business units to understand how automation can improve workflow.

• Engage in and improve the whole lifecycle of infrastructure from inception and design, through deployment, operation, and refinement.

• Laying out work items based on the design and guiding engineers in the given areas of work.

• Clearly communicates information and ideas to individuals and teams in an articulate, focused, and compelling way.

• Compares information from multiple sources to identify core issues. Uses data to make decisions but also understands that instinct plays a part in innovating.

What you'll bring

• 7 to 10 years in Oracle RMB or CCB production environment and deployment roles experience in Implementation/Enhancement projects.

• Familiarity of working in strict SLA adherence and resolution of Production issues within timelines. Skills to carry out root cause analysis and resolve exceptions and errors.

• Experienced in support/development of OUAF config tools: BO, MO, UI Map, Business Services, Service Script, Zones, Portals, Batch programs, Algorithms, XAI and IWS.

• Strong in JAVA, SQL, OUAF Scripting, Weblogic, Linux Shell Scripting.

• Excellent communication skills to effectively communicate product architectures and design proposals to senior management levels.

• Demonstrate strong quality orientation and get involved in organizational process and delivering results that will enhance organizational productivity.

• Demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve.

It's a bonus if you have

• Payments or Fintech industry experience

• Understanding of merchant acquiring, merchant billing and digital payment ecosystem.

• Knowledge of Billing, Payment, TFM, Pricing and Rate Structures

About the team

Our Information Technology team keeps our Worldpay infrastructure up, running, and performing worldwide. From hardware to software and knowledge management to support services - they make it happen.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LI-MP1

#INDTECH2025

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.