SAH Employee and Occupational Health Medical Assistant

Summary:
Reports to the Clinical or Practice Manager and/or the appropriate licensed professional: advanced practice registered nurse (APRN), registered nurse (RN), licensed practical nurse (LPN), physician, or physician assistant (PA) The Medical Assistant (MA) shall function in accordance with established policies and procedures, screens, collects vitals from patients in an Ambulatory setting. All essential functions performed in this position reflect the age-specific needs of the geriatric, adult, adolescent, and pediatric patient. Fosters patient and family-centered care and nursing services in accordance with Brown University Health's mission, vision, values, with consideration of the life span, including all developmental stages as well as cultural patterns.

Responsibilities:

Successfully performs and models the shared values of compassion, accountability, respect, and excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct. Complies with hospital and department policies and procedures, including protecting the confidentiality of patient information.

Performs secretarial/receptionist duties including typing, word processing, filing, answering phones, taking messages, and conveying information and messages. Provides general office support, including ordering supplies, photocopying materials for distribution, faxes, maintains adequate supply of forms, etc. Maintains quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives. Performs other related duties as required.

Works effectively and respectfully at his/her highest capabilities and training.

The MA may perform the following tasks and duties:

Performs pre-visit planning by reviewing and updating the patient record prior to the appointment with recent test results, consults, correspondence, etc., and determines needed services based on practice policies and procedures, screening tools and/or checklists. Communicates point-of-care reminders to providers via the electronic medical record (EMR).

Prepares patients for examination and treatment in accordance with their clinic specific workflow by escorting from the waiting area to the exam room. Takes vital signs, weighs patients and records in patient's chart. Enters patient chief complaint, medication reconciliation, histories and other services as outlined in workflow policies and procedures. Notes all patient complaints in EMR. Records the patient's pain score. Completes all questionnaires and screening tools in the patient's chart.

Ensures effective patient flow throughout the practice, clinic and office.

Reviews Health Maintenance and Chronic Illness services and performs/orders checklists, policies, and/or standing orders.

Performs testing procedures such as blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hcg, rapid strep test, and other point-of-care tests.

Records allergy information, medications, medical, surgical, and family histories in the patient chart. Initiates pharmacy benefits verification.

Follows up to ensure all lab results are entered in the medical record. Tracks orders and results. Contacts patients for outreach and reminders for labs/orders. Updates EMR with status. Reports all abnormal lab results to the appropriate licensed professional.

Follows up on referrals for specialty care and/or other services. Tracks consult reports and ensures EMR is updated accordingly. Contacts patients for outreach and/or reminders for referrals.

Checks for prescription refills pending.

Ensures examination room is cleaned between each patient and set-up appropriately for next appointment.

Thoroughly explains programs, procedures and correct preparation for various tests and exams to patients. Documents reported barriers.

Schedules tests and follow-up appointments. Pre-registers patient for next visit. Verifies patient demographic and insurance information. Obtains prior authorizations as needed.

Monitors and orders supplies and keeps room stocked. Cleans medical equipment. Reports broken or missing equipment to manager immediately. Ensures exam rooms are prepared for each patient. Checks expiration dates on medications and supplies, removes and reports expired medication to Practice or Clinic Management.

Assists with administrative office duties. Mails reminders and other letters to patients.

Manages time effectively. Fills slow periods with activities to prepare for future needs. Minimizes non-productive time.

Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives.

Protects and preserves the patient's right to privacy and confidentiality.

Maintains a positive attitude and actively engages in the team approach of caring for patients.

Supports the goals and concepts of the patient-centered medical home by demonstrating flexibility and willingness to change.

Performs other related duties as required.

Other information:

BASIC KNOWLEDGE:

High School graduate or equivalency - able to read, write and speak English.

Graduate of formal Medical Assistant training program (9 months or longer) or minimum of 3 years Medical Assistant experience in a comparable ambulatory setting required, within the last 5 years.

Basic Life Support Certification.

Ability to understand and apply policies, procedures and protocols.

Ability to use a personal computer and scanner.

Ability to use EMR and other software applications.

Ability to interact with patients, providers, supervisors and peers in a professional manner.

Ability to react calmly and effectively in emergency situations.

Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE:

Three years of experience within the last 5 years as Medical Assistant in an ambulatory setting or recent Graduate of formal Medical Assistant training program (9 months or longer) within the past 2 or 3 years. Prefer experience with electronic medical record and appointment scheduling software.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Healthcare environment such as acute care hospitals, physicians' offices and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including use safety equipment and protective clothing.

Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients and lift supplies up to 50 pounds

INDEPENDENT ACTION:

Performs independently within the department's policies and procedures. Refers complex problems to supervisor when clarification or guidance is required.

SUPERVISORY RESPONSIBILITY:

None.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Saint Annes Hospital, USA:MA:Fall River

Work Type: Full Time

Shift: Shift 1

Union: Non-Union