Provider Performance Improvement Field Specialist

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Competencies:

Functional:

• Analyze provider performance data. Develop and maintain performance reports, dashboards, and scorecards. Monitor provider compliance with guidelines and standards.
• Conduct training sessions, workshops, and webinars. Provide individualized coaching to underperforming providers.
• Develop and implement performance improvement programs. Collaborate with internal teams to execute initiatives. Align efforts with organizational goals and compliance standards.
• Use analytics to assess interventions. Provide recommendations based on data and benchmarking. Identify and promote best practices.
• Ensure compliance with regulations and standards. Monitor adherence to clinical guidelines. Assist in audit and accreditation preparation.
• Analyze member feedback and satisfaction surveys. Implement strategies to improve communication and care delivery.

Core:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued and appreciated.
• Detail oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Behavioral:

• Foster positive relationships with providers. Act as a liaison between providers and the organization. Address concerns and facilitate communication.
• Promote best practices and evidence-based care. Motivate and support providers through coaching.
• Work cross-functionally with internal teams. Share knowledge and align on quality goals.
• Deliver clear, persuasive training and feedback. Communicate performance expectations and improvement strategies.
• Assist in resolving provider grievances. Address non-compliance or performance issues constructively

Minimum Qualifications:

• Ability to travel within the state of Mississippi 75% of working hours.
• Associates degree or equivalent education and work experience in a similar role. High School Degree or equivalent required.
• 2+ years' experience in healthcare quality improvement, provider relations, or a similar role.

• 2+ years of experience in managed care government programs, such as Medicaid and Medicare.
• A valid driver's license with proof of auto insurance and the ability to use your own vehicle.
• The ability to accelerate impact and effectively collaborate across multiple teams toward attaining common goals and objectives.
• Strong written and verbal communication skills with focus on detail and concise, objective, relevant documentation.

Preferred Qualifications:

• Familiarity with dental clinical guidelines, best practices, and regulatory requirements.
• Strong analytical skills, with experience in data analysis and performance metrics.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence dental providers.
• Knowledge of quality improvement methodologies, such as Lean, Six Sigma, or PDSA (Plan-Do-Study-Act), is a plus.
• Proficiency in healthcare management software, data analytics tools, and Microsoft Office Suite.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!