ATG IS TECH ANALYST

Essential Duties and Responsibilities

* Supporting IT equipment in large corporate environment

* Desktop/laptop tech support (Mac and PC)

* Support Windows 10/11 operating systems

* Support mobile devices, printers, scanners, wireless, VPN, etc.

* IMAC Support - IT equipment Install/Move/Add/Change

* Maintain repairs, spare parts, and components

* Research and troubleshoot problems

* Maintain system configurations and documentation

* Track and resolve customer incidents and requests through the ticketing tool

* Troubleshoot and resolve hardware and software issues for Windows devices

* Backup, restoration, and migration of user data

* Smart Hands support with networking, server, and telecommunications technologies

* Printer and peripheral device support

* Inventory management of IT assets including asset auditing

* Ability to research and follow appropriate KB articles

* Ability to work on-call and other after-hours support as needed

* May provide executive user support

* Various other tasks associated with deskside services

* May need to be available to provide support at other end user locations as needed

* Other duties as assigned

Skills and Abilities

* Customer focused

* Personal accountability for results

* Detail oriented

* Strong analytical and troubleshooting skills

* Minimum of 2 years' technical experience in providing Deskside or helpdesk Support

* PC hardware repair (Dell/HP), Windows system support, OS X Support

* Software installation/troubleshooting

* Performing Tech Refresh

* Mobile device support (iOS/iPhone/iPads/Android) - excluding warranty hardware repair