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IT Systems and Support Specialist

Singlewire Software, LLC
United States, Wisconsin, Madison
1002 Deming Way (Show on map)
Jul 23, 2025
IT Systems and Support Specialist About Us Singlewire Software is a leading provider of innovative voice applications focused on secure, fast, and reliable mass notification solutions. Our mission is simple: to create exceptional products that set the standard in the market and exceed customer expectations. The Role We seek an IT System and Support Specialist to join our team and provide essential technology support to our internal staff. In this role, you'll be the first point of contact for service desk operations, delivering prompt, professional, and courteous service to employees. You'll troubleshoot and resolve issues across computer hardware, operating systems, applications, and connected devices, ensuring a smooth and productive work environment for everyone. Key Responsibilities Serve as the first point of contact for IT support requests, providing timely and professional assistance to employees. Diagnose and resolve hardware, operating system, application, and peripheral issues (Mac, Windows). Onboard new employees by provisioning accounts, systems, and following documented onboarding processes. Install, configure, move, and maintain computer equipment and peripherals to support a productive workspace. Develop, maintain, and improve documentation for troubleshooting procedures and IT processes. Manage the service desk queue by prioritizing, tracking, and resolving tickets to meet defined service levels. Support and maintain on-premises systems and devices in shared office spaces. Track and manage IT inventory, handling purchasing and asset lifecycle processes. Ensure all work is completed with a focus on security, confidentiality, and user experience. You're a Great Fit If You Have: At least 6 months of experience in service desk, desktop support, or system administration Strong customer service skills and a proactive approach to problem-solving Team-oriented with the ability to work well in a collaborative environment Adaptability in a fast-paced, dynamic setting Solid technical knowledge with a passion for continuous learning Excellent organizational and communication skills Physical ability to carry or relocate computer equipment weighing up to 60 lbs Why Work with Us? At Singlewire Software, we're not just about the work; we're about the people behind it. Our team is passionate, collaborative, and committed to delivering outstanding results. We also believe in having fun along the way and creating a work culture that's engaging and rewarding.