IT Service Desk Analyst II

1.0 FTE - Day Shifts

Starting Pay - $29.62-$37.03 (based on experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications

• Advanced working knowledge of Microsoft operating systems and Microsoft Office applications
• Ability to evaluate and quickly become proficient with new software
• Two-year degree or three years work experience supporting telecommunications or technical systems
• Avaya and Microsoft certifications preferred
• Basic understanding of networking (TCPIP)
• Working knowledge of help desk ticketing system and knowledge base
• Advanced troubleshooting skills for application and hardware analysis

Job Responsibilities

• Supports Microsoft Windows, Office, and other peripheral devices.
• Ability to work within a helpdesk ticket system.
• Provides telephone support for both workstation and telecom.
• Must be able to perform break fix of hardware components.
• Responds to telephone, voicemail, headset, fax, and smart or android cell phone needs/issues.
• Teaches end-users features on different telephone styles and voicemail functions.
• Assists in the development of new workstation requirements and the ongoing care.
• Assists in development of new applications and the maintenance functions to support.
• Evaluates new software and hardware products as relates to IT support.
• Basic programming of new phone stations and voicemail functions.
• Supports and coordinates telecom/workstation projects during upgrades, changes, remodels, etc.
• Supports end-users in branch clinic environments.
• Provides transportation for remote user support locations.
• Makes minor wiring changes for station moves and remodels.
• Professional image and projection along with excellent customer service and public relations skills required.
• Ability to effectively prioritize workload and work independently.
• Analytical approach to problem solving.
• Supports telehealth devices and other components associated to telehealth.
• Participates in end user education.
• May participate in on-call responsibilities.
• Other duties as assigned.