LTSS Service Care Manager

Spectraforce Technologies
remote work
United States, Florida, Stuart
Jul 23, 2025
Position Title: LTSS Service Care Manager Work Location: Martin County, FL (Zip Codes: 34994, 34995, 34996, 34997) Assignment Duration: 6 Months with potential to extend or convert Work Schedule: 8-5 Mon-Fri Work Arrangement: Remote with 80-90% field travel Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Key Responsibilities: Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner Performs other duties as assigned Complies with all policies and standards Qualification & Experience: Southern Palm Beach County is the target location. Prefer Spanish Speaking This is a remote position working from a home office. The position will be 8 to 5 with the possibility of participating in a flex work week after being hired on FTI (to be reviewed/approved by leadership based on performance in the role) The team has a strong longevity and many of the team have been a part of the team for years This role is remote but also requires field work - while allows for a self-made independent role. They can build and schedule their meetings throughout the week Interacting with members, family members, providers and other departments to ensure member's needs are being met. member/provider requests/issues/concerns Visit members in field and return to home office to complete documentation Experience with field based case management, remote work, Average CL #, home visits, care plan development, experience with type of assessments 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members - bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Prefer experience working with TruCare which is the software the team uses Experience in Case Management in senior services, state agencies. Team Player, problem solver, solutions oriented, member centric, Integrity Candidate Requirements: Education/Certification Required: Requires a Bachelor's degree and 2 - 4 years of related experience Preferred: n/a Licensure Required: Drivers License Preferred: n/a Position is offered by a no fee agency.