Azure Endpoint Engineer

Location:

Under general supervision of senior members of the team, provides device integration engineering expertise for KeyBank's client computing environment. Interfaces with vendors, as well as other KeyBank's Technology & Operations teams to provide a seamless and reliable computing experience to end users. Act as technical lead device integration engineer on small to medium projects and assists with large projects. May coach junior technical staff. Development and enforcement of technology standards and assist with white papers and/or presentations. Provide analysis, design, engineering, and consulting for systems management tools used within KeyBank's environment. Responsible for research and analysis necessary to provide capacity and performance levels required to support business initiatives, as they pertain to KeyBank systems. Works on problems of diverse scope, where analysis of situation requires evaluation and judgment.

Job Functions

• Under general supervision of senior members of the team, provides device integration engineering expertise for KeyBank's client computing environment.
• Experience building and managing endpoint protection and endpoint threat detection platforms.
• Interface with other Key Technology & Operations teams to maintain and support the environment.
• Assist with testing and deployment of end user and business applications.
• Project lead role on small projects and medium size projects. Assist with large and, sometimes, enterprise-wide projects.
• Begin to employ diagnostic methods and analytical skills to solve problems with effective solutions from a variety of sources.
• Demonstrate aptitude and interest in technical skills by implementing tactical solutions with supervision.
• Deep knowledge of Intel/Web/Client/Database/Network technologies and computing concepts.
• Display composure during demanding situations in addition to day-to-day activities.
• Effective communicator in individual and group settings (verbal and written).
• Establish and maintain effective relationships with internal clients.
• Escalate issues and problems to senior team members and management as required.
• Expertise in ITIL concepts.
• Hands-on experience with the following:
  • Azure, Entra ID, and Microsoft 365 infrastructure and components.
  • Personal Computing and Mobile Hardware (HP, Lenovo, Dell, Apple, Samsung)
  • End User Computing Operating Systems (Microsoft Windows, macOS, iOS, Android, Chrome OS)
  • Browsers and web-based technologies (Edge, Chrome, Safari)
  • Endpoint and Data Center Virtual Machine Experience (Hyper-V, VMWare ESXi, VMWare WorkStation or Fusion)
  • Wireless Technologies in Mobile devices (LTE, GSM, Bluetooth, Wifi)
  • Presentation Virtualization Support (Citrix XenDesktop, VMWare Horizon,)
  • Maintaining Secure Systems (Jamf Protect, Symantec Endpoint Protection, System Center Endpoint Protection, Carbon Black, Zscaler SSL Decryption, ForcePoint DLP)
  • Systems troubleshooting (Microsoft DART)
  • Endpoint Configuration Management (MECM, SCCM, JAMF, Intune)
  • Active Directory and Group Policy as well as Intune policies
  • Microsoft Office Suite and productivity tools (Office 365)
  • Application Virtualization (Citrix XenApp, VMWare ThinApp, App-V)
  • Scripting Experience (PowerShell, VBScript, BASH, CMD)
  • Application Packaging (InstallShield, JAMF Composer, Jamf Pro)

Required Qualifications

• 3+ years technical experience in client computing engineering
• 4 Year degree or equivalent experience desired
• Time management; tracking and reporting
• Action oriented
• Intellectual horsepower
• Problem solving
• Customer focus
• Creativity
• Learns on the Fly
• Deals with Ambiguity
• Working knowledge of Intel/Web/Client/Database/Network technologies and computing concepts
• Good communication skills (verbal and written)
• Basic understanding of business factors influencing technology
• Ability to create technical documentation for peers and junior engineers
• Ability to translate technical concepts through communication and documentation to individuals working in administrative and governance roles within Key Bank

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000 to $103,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.