Manager, Implementations

ABOUT PERFORMANT:

At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you!

ABOUT THE OPPORTUNITY:

The Manager of Implementations has oversight into the Implementation Project Management functions and team to ensure the most effective and efficient support for Performant's clientele. This role combines strategic program oversight with direct implementation project leadership along with the ability to onboard new clients through the full implementation lifecycle and/or launch new products and services for existing clients.

Key Responsibilities to include:

• Cultivate excellent relationships with external customers as well as internal stakeholders.
• Lead and manage the implementation team to ensure technical alignment, delivery excellence, budgetary adherence, and stakeholder satisfaction.
• Function as the primary escalation point for implementation related risks, cross-functional dependencies, and technical challenges.
• Establish processes and procedures for team communications, training of project managers, and continuous oversight of employee development.
• Champion implementation best practices; process improvements, strategic efficiencies, and standardization across the implementation lifecycle.
• Monitor and report the progress of implementations to upper management and key stakeholders regularly.
• Drive innovation in project delivery, leveraging tools such as JIRA, Smartsheet, and Microsoft Suite of Products; Project, Excel, Word, Outlook, PowerPoint to optimize deliverables.
• Ensure appropriate skills, staffing levels, and work allocation alignment to meet business needs in fast-paced, high growth dynamic environment.
• Ensure compliance with regulatory, security, and client-specific requirements (e.g., HIPAA, CMS).
• Accountable for department deliverables and KPIs aligned with business strategies and objectives, including management of implementation budgets.
• Travel as required to Performant office(s), client office(s), or other business/industry meetings.
• Perform other related duties as required and assigned.

Knowledge, Skills and Abilities Needed:

• Knowledge of Project Management methodologies and tools, with competency applicable to leading solution-driven implementations.
• Demonstrated success leading and managing department and remote teams of professional staff.
• Deep understanding of healthcare operations, payment integrity, and client delivery models, including applicable state/federal laws and regulations.
• Demonstrated ability to provide leadership to team of professionals driving operational implementations for diverse and complex business services and clients.
• Advanced proficiency in implementation/project management tools including but not limited to: JIRA, Smartsheet, MS Suite of Products; Project, Excel, Word, Outlook, PowerPoint
• Ability to lead through influence, build trust, and foster collaboration across teams.
• Strong business understanding along with analytical, problem-solving, and decision-making capabilities.
• Outstanding written and verbal communication skills; ability to communicate with all levels within the organization and external clients in a leadership capacity; strong presentation skills necessary.
• Proficiency in analyzing and redesigning workflows and procedures to meet client requirements while ensuring alignment with internal development capabilities and functionality
• Exhibits behaviors such as proactiveness, thinking long-term, and demonstrates a commitment to the business and our collective goals.
• Acts as a change champion by being flexible and adaptable in a highly dynamic and rapidly changing environment.
• Consistently delivers on promises and deadlines.
• Experience in developing, documenting and implementing process and procedures.
• Willing and able to lead by example, communicate ideas, take initiative and drive the team to achieve organizational goals.
• Demonstrated ability to consistently apply sound judgment and good effective decision making.
• Demonstrated ability to successfully develop, lead, and motivate a team to high performance; effectively provides constructive feedback and coaching for successful outcomes.
• Ability to independently organize, prioritize and plan work activities effectively for self and others; develops realistic action plans with the ability to multi-task effectively.
• Leverages strong critical thinking, questioning, and listening skills to research and effectively resolve complex issues.
• Ability to create documentation outlining findings and/or documenting suggestions.
• Strong general technical skills, including, but not limited to Desktop and MS Office applications.
• Solid technical aptitude with demonstrated ability to quickly learn and adapt to new systems and tools.
• Adaptable to applying skills to diverse operational activities to support business needs.
• Self-starter with the ability to work independently in remote setting with minimum supervision and direction in the form of objectives.

Required and Preferred Qualifications:

• Bachelor's degree in related business or industry required. A significant number of years of equivalent experience may be considered in lieu of a completed degree. Master's degree preferred.
• 3+ years of healthcare experience required; payment integrity specific experience preferred.
• 5+ years of experience in management capacity with direct reports.
• 5+ years of client onboarding experience.
• PMP or equivalent certification preferred.
• Experience collaborating with external clients and cross-functional teams required.

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED