Market/Gift Shop Supervisor

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

JOB SUMMARY:

Supervises the daily operations of the Hotel Market / Gift Shop which includes retail items, coffee shop, and fresh/packaged food items such as pastries and sandwiches. Assist with ensuring all items are stocked and rotated properly. Responsible for creating 5 star retail experience to include customer-focus, cleanliness and overall presentation of the outlet, and taking note of new or additional items that are requested and that may have potential of increasing sales and profit for the outlet. The Market Supervisor will also assist with keeping department Associates updated on resort activities and amenities, as well as community-related offerings and activities and encourage the team to be a resource for inquiring guests.

ESSENTIAL JOB FUNCTIONS:

• Assist with hiring, training, and coaching department associates fairly and professionally.
• Ensure all Associates provide a friendly and professional experience for customers.
• Assist with development of employee schedules each week.
• Assist with reports and timekeeping.
• Assist with period-end inventory.
• Assist with purchasing and inventory.
• Ensure all Associates properly welcome and greet guests.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Collect and process forms of payment.

MINIMUM QUALIFICATIONS:

• Minimum age requirement - 18+
• Food Handlers certificate.
• Encourage OSHA Hazard Communication Standard training and certification.

ADDITIONAL QUALIFICATIONS:

• Previous F&B or retail experience preferred.
• Previous supervisory experience preferred.
• Previous purchasing experience preferred.
• Requires problem solving abilities.
• Requires excellent oral and written communications skills; basic math skills.
• Proficient with Microsoft Office, email, and general office equipment including scanning, filing, faxing.
• Comprehend reading materials, speak, read and write English.
• Must have neat and pleasant overall appearance.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.