Genesis10 is seeking a Horizon VDI Support Specialist for our client in the energy industry. This long-term contract position is located in Dallas, TX 75202.
W2 Hourly Pay rate range: $60-$65/hr (Depending on Experience)
Description:
We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of Client's virtual desktop environment.
Responsibilities:
- Provide Level 1-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
- Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
- Perform root cause analysis for recurring issues and implement permanent fixes
- Maintain user entitlement mappings and access to appropriate VDI pools
- Monitor system health and generate reports on performance, usage, and capacity
- Test and implement updates, patches, and version upgrades to Horizon components and base images
- Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
- Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
- Coordinate UAT testing for new images or configurations with business stakeholders
- Participate in change management and implementation planning for VDI-related initiatives
- Support onboarding and training for new users accessing the VDI environment
Education:
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Preferred Certification(s): VMware Certified Professional - Desktop and Mobility (VCP-DTM).
Required Experience:
- 2+ years in IT support roles with at least 1 year supporting VDI environments
- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
- Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
- Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
Skills and Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on delivering high-quality support.
- Adaptability to evolving technologies and processes
Desired Skills:
- 3+ years supporting end-user computing or VDI in enterprise environments
- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
- Familiarity with application packaging and troubleshooting app behavior in virtual environments
- Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
- Working knowledge of FSLogix, profile redirection, and user data management
- Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
- Familiarity with Jira or similar ticketing and ITSM platforms
- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
- Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
- Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable
W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF & Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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Genesis10
life insurance, 401(k)
Jul 24, 2025