Manager Epic Integration and Interfaces

The Epic Manager of Medical Device Integration and Interfaces is responsible for leading the implementation, optimization, and ongoing management of Epic interfaces and device integration solutions at Children's National Hospital. This role plays a critical part in enabling seamless data exchange between Epic, medical device interfaces, and third-party systems utilizing interface engines (e.g., Cloverleaf, Mirth, or Infor).

Reporting to the Director of Epic Clinical Shared Applications, this position oversees a multidisciplinary team of integrationdevelopers, interface architects, and device integration analysts. The Manager partners closely with biomedical engineering, IT infrastructure, and Epic application teams to ensure safe, secure, and effective integration of medical devices and external systems with the Epic EHR.

The Epic Manager of Medical Device Integration and Interfaces plays a key role in system design, implementation planning, technical troubleshooting, and cross-functional coordination, ensuring integrated technologies enhance care delivery, reduce clinician burden, and meet regulatory and operational requirements.

Reporting to the Director of Epic Clinical Shared Applications, this position oversees a multidisciplinary team of integration developers, interface architects, and device integration analysts. The Manager partners closely with clinical biomedical engineering, IT infrastructure, and Epic application teams to ensure safe, secure, and effective integration of medical devices and external systems with the Epic EHR.

The Epic Manager of Medical Device Integration and Interfaces plays a key role in system design, implementation planning, technical troubleshooting, and cross-functional coordination, ensuring integrated technologies enhance care delivery, reduce clinician burden, and meet regulatory and operational requirements.

Minimum Education

• Bachelor's Degree (Required)
• Master's Degree (Preferred)

Minimum Work Experience

• 5 years Progressive experience in health information technology or healthcare operations. (Required)
• 3 years Minimum of three years in a leadership or senior technical support role, managing EHR integration solutions and collaborating closely with clinical, biomedical, and IT stakeholders to optimize system interoperability, ensure reliable data exchange, and support safe and effective device integration workflows. (Required)
• 5 years' experience with one or more of the following: HL7 interfaces, FHIR APIs, IHE integration standards, medical device interoperability, and Epic integration tools such as Bridges, Interconnect, and related frameworks- including interface engines like Cloverleaf. (Preferred)

Required Skills/Knowledge

• Advanced EHR System Expertise - In-depth understanding of functionality, configuration, and advanced workflows, with the ability to oversee complex system enhancements and drive optimizations that align with organizational objectives.
• Proactive Solutioning & Problem Identification - A forward-thinking approach to proactively identifying issues before they arise. Demonstrated ability to lead cross-functional teams in finding innovative solutions to complex problems with a focus on long-term impact and system scalability
• Advisory Leadership & Executive Influence - Ability to serve as a trusted advisor to senior leadership and business partners, providing strategic direction on Epic systems and application portfolio management. Strong decision-making and advisory skills to navigate complex challenges and drive consensus at the executive level
• Collaboration, Consensus Building, & Influence - Exceptional ability to build consensus and align diverse groups across the organization, driving the adoption of technology solutions.
• Change Management & Organizational Transformation - Expertise in leading large-scale change management efforts, guiding teams through system transitions, upgrades, and process changes. Focus on managing the human side of change, ensuring that stakeholders are fully engaged and supported throughout the transformation.
• Leadership & Team Development - Proven ability to lead, mentor, and develop a high performing team, providing strategic direction, fostering a culture of innovation and accountability, and ensuring ongoing professional growth for team members
• Process Improvement & Operational Excellence - Strong track record of identifying opportunities for system and process improvement, applying advanced methodologies (e.g., Lean, Six Sigma) to drive operational efficiency, streamline workflows, and ensure high-quality system performance.
• Customer-Centric Approach - Strong focus on aligning system capabilities with user needs, ensuring that Epic applications support clinical, operational, and administrative teams effectively. In addition to ensuring system functionality, this role requires a focus on the broader customer experience and continuous improvement.

Required Licenses and Certifications

• ITIL (Preferred)
• PMP (Preferred)
• Lean Six Sigma (Preferred)
• EPIC Bridges (Preferred)
• Cloverleaf (Preferred)
• FHIR API (Preferred)
• HL7 (Preferred)

Functional Accountabilities
Be a dynamic leader...

• People Management & Team Leadership - Lead, develop, and mentor a team of Epic analysts and specialists, fostering ahigh-performance culture that prioritizes accountability, professional growth, and collaboration.
• Mentoring & Team Development - Coach and mentor team members, fostering a culture of continuous learning,accountability, and professional growth
• Stakeholder Engagement & Collaboration - Partner with clinical, revenue cycle, and operational leaders to understandneeds, set priorities, and deliver technology solutions that drive efficiency and outcomes.
• Data-Driven Decision Making - Leverage analytics and reporting tools within Epic to support business intelligence,operational insights, and clinical decision-making.

Be a strategic partner...

• Product Ownership & Strategy - Serve as the product owner for assigned Epic applications, ensuring alignment withclinical, operational, and business needs while driving continuous value delivery
• Software Development Life Cycle (SDLC) Management - Oversee the full SDLC for Epic applications, from requirementsgathering and design to testing, deployment, and ongoing optimization
• Roadmap Development & Execution - Create and maintain a strategic roadmap for assigned Epic modules, ensuringalignment with enterprise goals and industry best practices
• Issue Resolution & Root Cause Analysis - Drive total ownership of Epic-related issues, ensuring timely investigation, rootcause analysis, and resolution while implementing preventative measures

Be a big picture thinker...

• Change Leadership & Adoption - Lead change management efforts, ensuring smooth adoption of system updates, upgrades,and enhancements while minimizing operational disruption.
• Continuous Process Improvement - Identify opportunities to streamline workflows, eliminate inefficiencies, and enhancesystem usability and performance through Kaizen, Lean, or Six Sigma principles.
• Governance & Decision-Making - Support Epic governance structures, providing data-driven recommendations and ensuringadherence to enterprise-wide standards and policies

Be an enabler of change & transformation...

• Strategic Communication - Develop and execute clear, consistent communication strategies to ensure stakeholders at alllevels understand Epic system updates, enhancements, and best practices.
• Change Agent for Digital Transformation - Advocate for innovation and best-in-class technology adoption, ensuring Epic isleveraged as a strategic asset to enhance patient care and operational efficiency.
• Incident & Change Management - Oversee incident resolution, release management, and change control processes,ensuring system stability, performance, and security