MG Supv Prior Authorization and Scheduling

Summary:

The Prior Authorization & Scheduling Supervisor is responsible for overseeing the administrative operations of the outpatient scheduling and authorization functions across Brown University Health's Diagnostic Imaging and Cardiology departments. This role ensures timely, accurate scheduling and insurance pre-authorization processes, optimal patient access, and a high level of administrative support to both clinical staff and patients.

Responsibilities:

Supervision & Operations:

Supervise scheduling and prior authorization staff in all administrative support activities.

Oversee outpatient appointment scheduling, pre-registration, and patient record management.

Manage the third-party pre-authorization process for diagnostic imaging and cardiology services.

Ensure timely generation, maintenance, and distribution of operational reports.

Supervise centralized services for all routine outpatient imaging and cardiology exams.

Team Leadership:

Interview, hire, onboard, train, schedule, and evaluate team members.

Provide coaching and professional development to ensure performance goals are met.

Recommend and implement corrective actions, including disciplinary steps when appropriate.

Maintain a positive and collaborative work environment with consistent communication and support.

System & Process Improvement:

Develop, implement, and evaluate administrative systems to improve information flow and service quality.

Monitor quality and timeliness of services to meet standards across all Brown University Health affiliates.

Drive continuous process improvement initiatives to optimize scheduling and authorization efficiency.

Reporting & Communication:

Direct preparation of metrics and reports related to scheduling, records, and authorization activities.

Present performance data, trends, and improvement plans to department leadership.

Serve as liaison between staff, management, and stakeholders to resolve issues and share updates.

Strategic Participation:

Actively participate in Brown University Health Imaging Operations Leadership Team.

Represent administrative support services in internal councils and committees.

Lead or contribute to special projects as assigned by the Diagnostic Imaging Director.

Other information:

Qualifications:

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred.
• 3-5 years of experience in outpatient scheduling, prior authorizations, or healthcare administration required.
• 1-2 years of supervisory or team lead experience in a healthcare setting preferred.
• Strong knowledge of diagnostic imaging and cardiology services and insurance pre-authorization processes.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency with electronic health records (EHR), scheduling software, and Microsoft Office Suite.

Work Conditions:

• Standard business hours with occasional extended hours to meet department needs.
• Primarily office-based with possible travel to affiliate locations within the Brown University Health system.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd, USA:MA:North Dartmouth

Work Type: Full Time

Shift: Shift 1

Union: Non-Union