Crisis Management Analyst Specialist

Where you'll own it

EMEA

Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you will Own:

Worldpay's Enterprise Resilience organization is seeking a high calibre, entrepreneurially-minded Crisis Management (CM) Analyst - Specialist who enjoys making a difference in a high growth company. The individual will have a passion for driving impactful global business resilience planning along with the desire to relentlessly champion best practices in a high-volume, dynamic environment. This role will support the execution of the Crisis Management program across the global organization.

This position is responsible for supporting day-to-day preparedness, response, and recovery activities of the Life Safety Crisis Management Program. Individual Serves as a partner in crisis management activities for internal business partners to strengthen Worldpay's overall operational resilience posture. Actively manages and escalates risk, people and office-impacting issues within the day-to-day role, to management.

• Contribute to the development of program strategy and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to crisis response across the company.
• Coordinate response to incidents of minor complexity and scale (e.g., support events). Support the management of incidents of moderate and severe complexity and scale. These could occur after hours and on weekends, so flexibility is a must.
• Support the production of timely, accurate, and complete incident reporting for relevant stakeholders and committees.
• Assist in the design, coordination, and facilitation of Crisis Management exercises to challenge the teams, writing exercise summaries and conducting regular follow up with assigned offices.
• Assist in the development of responses to exams, audits, or assessments from regulators, third-parties, internal partners, and auditors.
• Championing CM awareness throughout the enterprise
• Proactively work with Corporate Security partners to strengthen relationships, train security staff on CM protocols, enhance connection points to ultimately boost our collective ability to escalate and activate quickly and efficiently.
• Track recovery metrics, risk items, and remediation plans, delivering regular and actionable reporting to leadership and stakeholders to ensure transparency and drive ongoing response planning enhancements.
• Act as a ROW contact during actual incidents, coordinating the execution of response steps meticulously and documenting outcomes thoroughly for post-incident reviews.
• Assist in the development, training and awareness and continuous improvement of the incident command system (ICS) to support proper incident management and escalations
• Industry certification requiredAssociate Emergency Manager (AEM), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Master Exercise Practitioner (MEP), FEMA Professional Development Series (PDS)
• Support supplier and 3rd party resilience initiatives and projects.
• Support system optimization of the ServiceNow program repository tool and Everbridge, the emergency communications system.

QUALIFICATIONS

• Bachelor's degree in Crisis Management, Emergency Management Information or Physical Security; In lieu of education, 6+ years of experience in Incident Management, Crisis Management, Emergency Management, Business Continuity, Information Security, Physical Security, or related field.
• 5+ years of experience in a BCM/ITDR/CM or physical security environment and/or Payments industry business, military/public agency, business or technical project management, crisis communications experience
• Must be a detail-oriented individual with an unrelenting commitment to accuracy
• Strong project management skills; PMP a plus
• Must possess a strong track record of collaboration and teamwork beyond direct-line reporting to ensure efficient relationship with ITDR and BCM teams as well as business unit staff across the enterprise
• Demonstrated proficiency in data analytics, Power BI, databases, Excel, PowerPoint and other Microsoft Office tools
• Must be able to work in a fast-paced, rapidly changing, and high-pressured environment
• Highly developed problem solving and decision-making skills
• Ability to effectively communicate with various levels of management and staff across the enterprise
• High level of personal initiative, creativity and self-motivation
• Excellent verbal, written and presentation skills

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

* A competitive salary and benefits.

* Time to support charities and give back to your community.

* Parental leave policy.

* Global recognition platform.

* Virgin Pulse access.

* Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

* Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.

* Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

* Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-MQ1

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass