New 
Technical Program Manager - Migrate & Modernize
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 29, 2025 | |
|
OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Technical Program Manager in the Worldwide team, you will partner with the Field Customer Success teams and other stakeholders to enable customers to achieve their AI Transformation outcomes, based on their investments in Microsoft Secure Migration and Modernization technology. Leveraging your technical leadership and subject matter expertise, you will work across the One Microsoft team to ensure customers get value from their Secure Migration and Modernization investments. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAs a Technical Program Manager for Secure Migration and Modernization solutions within the Global Cloud & AI Customer Success organization, you will drive the delivery strategy for Migration, Modernization, Security, Platform resiliency and experience for customers in alignment with the overall solution play strategy and priorities. You will collaborate with the Technical Leads in WW Customer Success, Engineering, Marketing, Partner, and Delivery teams within Microsoft to align the delivery motions and execution guidance for Secure Migration and Modernization solutions. You will be responsible for landing this guidance with the Field Customer success teams and driving adoption of the delivery offerings and operational initiatives to grow the impact of these solutions for customer transformation projects. You will provide thought leadership and subject matter expertise in Secure Migration and Modernization and have accountability for driving the sustained consumption growth and optimal customer experience for the Secure Migration and Modernization business on Azure. * You will partner with Secure Migration and Modernization Technical Lead teams in Global Customer Success to develop high quality Repeatable IP assets to enable the execution of the field-based Customer Success teams on the key motions for Secure Migration and Modernization. You will be accountable for the ensuring that we have the right offerings to meet market and customer needs and driving the adoption of these delivery offerings to realize value for customers.* You will develop the strategic delivery priorities in alignment with the overall strategy and target outcomes for the Secure Migration and Modernization solutions. This includes the design, development, and deployment of operational initiatives and campaigns for execution by field and partner teams to achieve the target outcomes.* You will manage the state of the business analysis and updates for Secure Migration and Modernization and represent the insights and actions during weekly and monthly reviews. * You will be responsible for effective management of stakeholders across Field & Corp Customer Success, Sales, Engineering, Partner, and Marketing teams with the objective of driving the target outcomes in collaboration with them and their teams.* You will engage the team with Worldwide Learning SMEs to develop high quality skilling plans for the field Cloud Solution Architects and then drive the adoption of those plans to grow the depth and breadth of skills in the field and partner ecosystem for Secure Migration and Modernization. Maintaining a highly skilled delivery capability in each of the field teams globally and high rates of adoption for Secure Migration and Modernization best practices will be a key measure of success.* You will collaborate with the Technical Lead teams to jointly serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape product roadmaps by influencing the product team leaders for impact across the customer scenarios and Azure services for these workloads. * You will engage with the most strategic customers as executive sponsor to accelerate digital and AI transformation and help customers build Secure Migration & Modernization solutions on Azure.* You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. You will role model and champion the values of diversity and inclusion, coaching and learning from others, and customer-obsessed execution with strong cross-group collaboration and teamwork.Other Embody our culture and values | |