New 
Principal Quality Excellence Lead
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 29, 2025 | |
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OverviewThe Windows Servicing and Delivery (WSD) team at Microsoft is responsible for ensuring that every Windows release is delivered with the highest quality, reliability, and customer trust. WSD is hiring a Principal Quality Excellence Lead focused on Quality Excellence, to play a critical role in upholding our quality bar across the release lifecycle and be the voice of the customer a champion for quality, always ensuring that issues are tracked, resolved, and escalated when necessary.As a Principal Quality Excellence Lead, you will use your cross-functional leadership, deep analytical skills to raise concerns when quality standards are at risk. You will work closely with engineering, program management, and executive leadership to drive accountability and continuous improvement. You will get to work on one of the most iconic and widely used technology platforms in the world, touching the lives of over a billion people daily. As part of the Windows organization, you will have the opportunity to shape experiences at a massive global scale, drive industry-leading innovation, and be at the forefront of how AI transforms the way the world works. We are a team that values bold thinking, collaboration, and making a real difference in customers' lives.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLeadership and StrategyDefine and drive the quality excellence strategy across Windows Servicing and Delivery.Serve as the single-threaded owner for quality tracking and escalation across all release milestones.Represent quality metrics and risks in executive forums, providing clear data and recommendations.AI IntegrationIdentify opportunities to incorporate AI agents into quality workflows to improve issue detection, triage, and resolution velocity.Partner with engineering and data science teams to pilot and scale AI-driven quality insights.Customer FocusAct as the voice of the customer by ensuring that all known issues are tracked and resolved before release.Monitor customer feedback channels and integrate insights into quality dashboards and release readiness reviews.Cross-Divisional StrategyCollaborate across engineering, servicing, support, and partner teams to ensure alignment on quality goals and accountability.Escalate cross-team blockers and risks to leadership with clarity and urgency.Innovation and Best PracticesChampion a culture of quality excellence and continuous learning.Drive adoption of best practices in issue management, including use of Trackit (http://aka.ms/trackit) and Azure DevOps (ADO) for tracking and resolution.Continuous ImprovementBuild and maintain dashboards and reports that provide visibility into issue trends, resolution velocity, and release readiness.Lead retrospectives and post-mortems to identify systemic issues and drive long-term improvements. | |