Technical Analyst, Student Financial Services

Salary: $70,961 - $75,075, depending on experience and qualifications

Position Summary

The Office of Student Financial Services Technical Analyst will be responsible for data integration processes, reporting, system updates, rule writing, and training of the Office of Student Financial Services staff regarding process changes and system updates. The successful candidate must have experience with SQL (specifically POSTGRES), which is the language utilized by Ellucian Colleague. The Technical Analyst is responsible for providing operational and technical support to end users in Colleague Financial Aid and Accounts Receivable modules. Additional responsibilities include annual update of Colleague Financial Aid and Accounts Receivable modules, website development, and data collection. The Technical Analyst will report to the Associate Vice President of Student Financial Services.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 8% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation/ personal leave, 15 sick days, and 9 paid holidays, paid winter break, plus two floating holidays.

The position is eligible to be hybrid, based on the needs of the Office of Student Financial Services.

Who We Are

Rosalind Franklin University of Medicine and Science (RFU) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness. The university embodies the spirit of inquiry and excellence modeled by its namesake Dr. Rosalind Franklin, whose Photo 51 was crucial to solving the structure of DNA.

Today, the university's 6 colleges continue Dr Franklin's legacy through rigorous academics, pioneering research, and innovative community service. Our unique interprofessional education model allows students to learn from and with each other in a variety of settings, including our simulation labs, the student-led Interprofessional Community Clinic, and through partnerships with area hospitals and clinics. RFU is a national leader in interprofessional research and practices, and is nationally recognized for its research in areas including neuroscience, brain-related diseases, inherited disorders, proteomics, cancer cell biology and immunology, cardiac resuscitation, and gait and balance.

Essential Duties & Responsibilities

* Assist in the maintenance of Colleague Financial Aid, Account Receivable, and Student Self-Service modules and all third-party interfaces, ensuring that the institution follows all federal, state, and institutional requirements.

* Performs all electronic file transfers to third-party servicers and providers.

* Recommend, develop, and monitor system reports to ensure proper internal control and to maintain accuracy and system integrity.

* Work in close partnership with Admissions, Registrar, Student Housing, Institutional Effectiveness & Decision Support, and RFU's Information Technology office, fostering positive relationships across the campus community.

* Assist in the collection and verification of financial aid data for federal, state, and institutional reporting regarding student issues and compliance.

* Assist in the development and delivery of end-user training material and procedural documentation for financial aid and accounts receivable modules.

* Manages all electronic media, updates, and publications via Insite, RFU Connect, etc.

* Supports planning and coordination of system rollouts and changes to data modules with guidance from supervisor and IT management.

* Perform annual set-up and regular testing of new software releases related to the Colleague Financial Aid and Accounts Receivable modules to ensure compliance.

* Provides support relating to data and data analysis for special projects and annual reporting, such as Federal Work Study and Gainful Employment.

Conditions of Employment

Must achieve satisfactory results from a background check

Required Education & Abilities

* Bachelor's Degree or Equivalent Experience

* 2 years' relevant experience working in student services or with students in a higher education setting

Required Knowledge, Skills & Abilities

* Knowledge of quality assurance/testing methods, tools, and techniques.

* Experience with SQL, specifically POSTGRES.

* Ability to write and modify HTML code to structure rules and communications.

* Experienced in training end-users on new programs and procedures.

* Experienced in producing clear, complete, and concise technical reports and records.

* Experienced in complex, technical problem identification and sustaining resolutions.

* Experienced working in an academic or administrative computing support environment.

* Ability to communicate clearly both orally and in writing.

* Ability to understand and follow directions both orally and in writing.

* Ability to meet schedules and deadlines.

* Ability to establish and maintain cooperative and collegial working relationships with others.

* Ability to be culturally sensitive to the needs and learning abilities of a diverse user community.

Preferred Qualifications

* Master's Degree

* Previous experience working with Ellucian Colleague ERP/Self-Service, Envision Basic, and Colleague Studio.

* Experience working in MS SQL and SQL Server Reporting Services (SSRS).

Typical Physical Demand & Typical Working Conditions

* Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets