Customer Data Representative

Job Purpose

Timely review of field activity and customer meter data to ensure accuracy for billing. Works closely with departments that utilize meter usage data. This role involves data entry, review, and reporting.

Core Responsibilities

Note: This is not an all-inclusive listing

• Data Maintenance: Enters, updates, and maintains customer device and consumption data to identify and resolve discrepancies, exceptions, or errors. Completes Field Activities in the system including meter exchanges and setting of meters at new addresses and maintains all corresponding records and reports.

• Provide Support: Provides support to other departments by retrieving customer data as needed for various purposes and assisting with problem resolution. Provides backup to Field Service Representatives by driving daily mobile routes, as needed.

• Meter Monitoring and Processing: Monitors, processes, and validates data transmitted from various meter reading systems.

• Service and Operations: Retrieves keys and maintains key records. Initiates Field Activities to investigate equipment problems and other metering issues.

Behavioral Competencies

Note: These competencies are in addition to MGE's core competencies reflected in the Mission, Vision, and Behaviors.

• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.

• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.

Skills

• Attention to detail and accuracy in data entry and management.

• Ability to communicate with and handle internal communications across multiple departments and formats.

• Able to work across multiple computer systems and software programs.

• Proficiency in using Microsoft Office Suite (Excel, Word, etc.).

• Strong organizational and time-management skills.

• Ability to work independently

• Able to maintain a valid Wisconsin driver's license in good standing as determined by the Company.

Physical Requirements

Ability to meet physical requirements of role as identified by the Company's ergonomic solution assessment.

Education

High school diploma or equivalent.

Experience

Previous experience in a similar role is preferred but not required.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 167,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 178,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
• Preserve and protect our environment while providing affordable, reliable energy.
• Encourage and support economic and business development to keep our economy strong and vibrant.
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company wide.
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

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