Driver License Center Supervisor - King of Prussia

Are you a driven professional eager to leverage your experience in administering driving tests along with your training and leadership abilities in a supervisory role within the Department of Transportation? If this resonates with you, the position of Driver License Center Supervisor could be an excellent fit. In this role, you will play a key part in overseeing the staff at a Driver License Center, managing work schedules, performance evaluations, leave requests, grievance processes, and recommendations. Your responsibilities will also include supervising both Non-Commercial and Commercial Driver License (CDL) knowledge and skills testing, which encompasses pre-trip inspections and driving assessments, as well as ensuring the examination of various motor vehicles for compliance with inspection standards. Seize this exciting opportunity and submit your application today!

In this role, you will oversee human resource management functions such as hiring, placement, training, recognition, and discipline for both Civil Service and union-covered employees. You will ensure that knowledge and skills assessments are conducted fairly and consistently across the Driver License Center. Additionally, you will monitor the efficiency and effectiveness of field staff through personal observations and analysis of various performance metrics, including productivity, quality ratings, test results, and customer satisfaction scores. Your commitment to the Driver and Vehicle Services Customer Service Policy will be paramount, as you strive to deliver 100% courteous and professional service to all customers. Compliance with customer service standards will be essential, along with implementing oversight and audit controls to prevent identity fraud and theft. You will also manage and resolve conflicts among customers, partners, and staff, ensuring clarity on priorities and task requirements. Finally, you will supervise the administration of vision tests, ensuring that performance standards and objectives for your Driver License Center staff are consistently met.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Driver License Examiner (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience as a Driver License Examiner Assistant (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience obtaining, evaluating, and providing information to the public.

Special Requirements:

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.